Nurse Manager
Description
Job Summary
The Nurse Manager at Call 4 Health will oversee the daily operations of the Nurse Triage team, ensuring the highest quality of patient care, compliance with healthcare regulations, and optimal staff performance. This leadership role requires a licensed Registered Nurse (RN) with strong Operations and Triage expertise, managerial experience, and the ability to foster a supportive, high-performance work environment. This position will work closely with internal teams and directly with the customer to ensure seamless service delivery to patients.
Key Responsibilities
Operational Management:
- Oversee the daily operations of the medical call center, ensuring efficient workflow and adherence to company policies.
- Develop and implement operational strategies to improve service quality and patient and client satisfaction.
- Monitor key performance indicators (KPIs) and ensure the team meets service level agreements (SLAs).
- Collaborate with IT and technical teams to ensure seamless call center operations and troubleshoot issues.
- Ensure appropriate call triage protocols are followed, directing patients to the proper level of care.
- Lead, mentor, and supervise a team of nurses and support staff.
- Conduct staff training and professional development programs to enhance clinical and communication skills.
- Manage staffing schedules, ensuring adequate coverage to meet call center demands.
- Conduct performance evaluations, provide constructive feedback, and implement corrective actions when needed.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Ensure adherence to clinical guidelines and best practices for patient care.
- Monitor calls and interactions to assess quality, compliance, and patient satisfaction.
- Address patient complaints, concerns, and escalations in a timely and professional manner.
- Maintain compliance with HIPAA, state, and federal healthcare regulations.
- Act as a liaison between the call center, our clients, and external stakeholders.
- Communicate effectively with executives, medical directors, and operational teams to align strategies and goals.
- Report on KPIs, overall performance, patient feedback, and operational efficiencies.
- Participate in company meetings, strategy sessions, and policy development initiatives.
- Education: Bachelorâs Degree in Nursing (BSN) required; Masterâs in Healthcare Administration (MHA) or Nursing (MSN) preferred.
- Licensure: Active Registered Nurse (RN) license (CPT).
- Experience: Minimum of 5 years of Triage experience with at least 2 years in a leadership/managerial role. Experience a telehealth setting is preferred.
- Strong leadership and team management abilities.
- Excellent communication, interpersonal, and conflict resolution skills.
- Proficiency in call center technology, electronic medical records (EMRs), and telehealth platforms.
- Ability to analyze data, monitor performance metrics, and implement improvement strategies.
- Strong knowledge of healthcare regulations, HIPAA compliance, and best practices in patient care.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit for extended periods and engage in active listening.
- Occasional standing and use of hands for office equipment.
- Ability to hear within normal range and use a headset.
- Good visual acuity for reading screens and documents.
- Ability to work remotely in a HIPAA-compliant workspace.
- Ability to house company equipment and access broadband Internet.
- Participation in meetings via telephone or video.
- Thrive in a fast-paced environment.
- Maintain professional relationships with diverse personalities.
- Adaptable to change and effective in managing stress.
- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- Retirement plan options.
- Fully Remote.
Interested candidates should submit their resume and a cover letter detailing their experience
And Qualifications To Call 4 Health HR Department.
Join Call 4 Health and make a meaningful impact in patient care through innovative telehealth
solutions!
Approved By
Date approved:
The Human Resource Department
February 2026
This job description may change, and/be modified with or without notice based on the department, client
and/or company needs.
2855 S. Congress Ave. | Suites A & B | Delray Beach, FL 33445
www.call4health.com
Please mention the word **BREATHTAKING** and tag RMTQyLjQ0LjIxNS45OQ== when applying to show you read the job post completely (#RMTQyLjQ0LjIxNS45OQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Skills
- design
- sys admin
- recruiter
- marketing
- exec
- senior
- ops
- stats
- medical
- full time
- digital nomad
- jira
- saas
- macos
- python
- technical
- customer support
- dev
- travel
- finance
Similar roles
Field Medical Team Lead
Pfizer·Sydney, Australia
We are seeking an experienced people leader to join the ANZ Medical Affairs organisation as one of two Field Medical Team Leads . This role is responsible for leading, coaching and developing a team of Medical Affairs Scientists (MASs), ensuring consistent, high-quality and compliant execution of field medical activities across multiple therapy areas. Working closely with Therapy Area Medical Leads…
- Full-time
- Skilled Independent 189 — PR, no sponsor
Support Worker (Glasgow North West)
HRM Homecare Services·Glasgow, United Kingdom
HRM Homecare Services is seeking compassionate and dedicated Support Workers to join our team in Glasgow North West The Support Worker role involves providing essential care and support to individuals within their own homes, promoting independence, dignity, and quality of life. Support workers are based in the communities in and around Anderson, Yorkshill, Hillhead, Partick, Kelvindale, Victoria Park, Gascadden, Scotstoun,…
- Contract
Complex Care Support Worker
Real Care Agency·East Kilbride, United Kingdom
Real Care Agency is seeking compassionate and dedicated Support Workers to join our Complex Care team in East Kilbride. The Support Worker role involves providing essential care and support to individuals with Complex Needs such as Dementia, Stoke, Physical and Mental Health Disabilities, Epilepsy, End of Live, Palliative Care, Stoma and Catheter, Oxygen Care within their own homes, promoting independence,…
- Full-time
Support Worker (Glasgow North East )
HRM Homecare Services·Glasgow, United Kingdom
HRM Homecare Services is seeking compassionate and dedicated Support Workers to join our team in Glasgow North East The Support Worker role involves providing essential care and support to individuals within their own homes, promoting independence, dignity, and quality of life. Support workers are based in the communities in and around Springburn, Robroyston, Dennistoun, North East, East Centre, Carlton, Settleston,…
- Contract
Support Worker (Glasgow East)
HRM Homecare Services·Glasgow, United Kingdom
HRM Homecare Services is seeking compassionate and dedicated Support Workers to join our team in Glasgow East The Support Worker role involves providing essential care and support to individuals within their own homes, promoting independence, dignity, and quality of life. Key Responsibilities: * Provide personal care and assistance with daily living activities such as bathing, dressing, eating, and medication support.…
- Contract
Wellbeing Officer & Psychologist.
Anglo-Eastern Ship Management·Mumbai, India
Assistance with Wellbeing responsibilities and counselling ROLES ACCOUNTABILITIES Seafarer Engagement & Wellbeing Connect: Connecting with Sea Staff and vessel teams through regular wellbeing calls and engagement activities to understand their experiences, concerns, interpersonal and social challenges, and overall transition and adjustment. Documenting relevant feedback and observations and sharing key insights with the Wellbeing team. · Wellbeing Connect: Conducting Wellbeing Connect…
- Full-time
Product Specialist - Aesthetic Medical Device - Dubai
Imdad·Dubai, United Arab Emirates
Promoting and selling company’s products to new and existing customers by visiting them regularly and constantly. Products Specialist tasks also involve performing certain after sales support functions such as conducting In-Service Training, follow up on the collection and maintain a good relationship with customers. It is essential for the Product Specialist to provide effectively the detailed information on various products,…
- Full-time
- Green Visa — self-sponsored, no tie
UK Doctor - Flexible Video Consultations (Telehealth)
Abi Global Health·United Kingdom
Are you a licensed medical doctor in the UK looking to expand your practice and make a difference in the lives of thousands? Abi Global Health, a leading telehealth company, is searching for dedicated and compassionate medical doctors who speak English fluently to join our network of professionals, delivering short-format video consultations. We are thrilled to expand our innovative digital…
- Remote
- Part-time
