Junior Account Manager
We are seeking an Account Manager to strengthen merchant partnerships through direct engagement, issue resolution, and training on key tools while driving adoption, satisfaction, and retention.
Key Responsibilities:
- Lead direct, in-person interactions with merchant partners across your assigned territory. Conduct regular visits, foster strong relationships, and provide hands-on support.
- Apply the Area Manager framework by planning visits strategically, tailoring discussion points to each merchant’s business, and ensuring every interaction is impactful.
- Handle merchant challenges swiftly or escalate when needed. Partner with Product, Support, and Operations teams to close gaps and prevent recurring issues.
- Train merchants on available tools (Merchant App, Self-Serve Marketing, Insights Portal) to boost adoption and drive stronger business outcomes.
- Collect and share merchant feedback with internal teams, document effective engagement strategies, and circulate best practices.
- Build deep knowledge of your area’s merchant ecosystem, competitive environment, and local market dynamics to identify growth opportunities.
- Monitor and report on key metrics including Engagement, Satisfaction Scores, Product Adoption, Retention, and Resolution timelines.
Requirements:
- Bachelor’s degree or diploma in a relevant field.
- At least 2 years in account management, business development, or field sales.
- Experience in F&B or e-commerce is a plus.
- Skilled in using data and KPIs to guide decisions and actions.
- Proactive, resourceful, and capable of working independently.
Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.
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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345
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