Remote Bilingual Patient Support Agent
We are looking for a detail-oriented, caring, and reliable bilingual professional to join our remote patient support team.
In this role, you will be the primary point of contact for patients, helping them navigate their care journey from scheduling appointments to receiving follow-up guidance after their visits.
This is a fully remote, full-time position open to candidates based in Mexico. If you genuinely enjoy helping people, communicate clearly in both English and Spanish, and thrive in a structured remote environment, we would love to hear from you.
What You Will Do
- Respond to patient inquiries through inbound and outbound phone calls, emails, text messages, and web chats
- Schedule patient appointments and manage changes or cancellations
- Provide patients with clear pre-appointment and post-appointment instructions
- Follow up with patients as needed to ensure they have the information they need
- Support clinic operations with coordination and administrative tasks
- Maintain accurate records of all patient interactions
- Handle multiple communication channels at the same time while keeping a calm, professional tone throughout
Contract & Compensation
- $5.50 USD per hour
- Paid weekly in arrears
- Independent contractor position
- 48-hours per week
- Training duration: 4 weeks
Important Information
- This is a fully remote opportunity
- Candidates must be fluent in English and Spanish
- Applications and resumes must be submitted in English
- Only candidates based in Mexico will be considered for this posting
- We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.
Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Our process includes:
- Resume and Prescreen Questionnaire Review
- One-Way Video Interview
- Live Interview
- Final Interview
What We’re Looking For
- Full professional fluency in both English and Spanish, written and spoken
- At least 1 year of experience in customer service, patient support, or a similar client-facing role
- Proven experience working in a fully remote role
- Strong written communication skills with attention to grammar and clarity
- Comfortable learning and navigating multiple software tools and platforms
- A stable internet connection and a dedicated, quiet home workspace
- Strong organizational skills and the ability to manage multiple tasks at once
- A patient, empathetic, and professional communication style at all times
- Currently residing in Mexico
- CRM experience
- Appointment scheduling experience
- Inbound and outbound phone calls, email, text messages, and web chat experience
Similar roles
Customer Support Team Lead
Tait International Limited·New Zealand
We Go Beyond for A Safer World We Go Beyond for A Safer World Te Tūranga - The Role We have an opportunity for an experienced Customer Support Team Leader to join our Services group, leading a shift‑based team within Tait's Service Management Centre (SMC). This role is critical to ensuring the operational excellence of customers' mission‑critical communications networks in…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Customer Service Team Lead
UPS·New Zealand
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Senior Customer Success Manager (North America)
RemotePass·Canada
We are a UAE-based startup, working remotely from all over the world. Our team is diversified and spread across 10+ different countries. We have the ambition to become a leading remote work enabler that simplifies the access to world class talents. We believe that anyone should be able to work anytime, anywhere. We are backed by world class regional &…
- Remote
- Full-time
- Express Entry — PR day one, no employer
Kundenservice & Verkaufs Mitarbeiter (m/w/d)
Petite Amélie·Dormagen, Germany
Petite Amelie entwirft und produziert die schönsten Möbel und Accessoires für das Baby- und Kinderzimmer und ist unter vielen werdenden und jungen Eltern zu einem bekannten Namen geworden. Als wachsendes E-Commerce Unternehmen haben wir internationale Webshops und Concept-Stores. Unsere Produkte werden mit Liebe und Hingabe entwickelt und glückliche Kunden machen uns glücklich. Petite Amélie sucht zur Verstärkung unseres Kundenservice Teams…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Principal Customer Success Consultant
Compass Education·Hawthorn, Australia
Come shape the future of education with us. At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving. As Australia’s leading K–12 school management platform, Compass supports thousands of schools…
- Hybrid
- Full-time
- Skilled Independent 189 — PR, no sponsor
(Senior) Customer Success Manager (alle Geschlechter)
Baqend·Hamburg, Germany
Deine High-Speed Mission Zu Speed Kit Speed Kit macht die Shops und Websites unserer Kunden messbar schneller, und schnellere Seiten heißen mehr Umsatz. Zu unseren Kunden gehören einige der bekanntesten E-Commerce-Marken in Deutschland und Europa. Zu deiner Rolle Customer Success bei uns ist deshalb keine Zufriedenheitsverwaltung, sondern die Verantwortung dafür, dass ein Kunde live geht, den Effekt auf sein Geschäft…
- On-site
- Full-time
- Blue Card — tied; settle 21–33mo
Customer Support Executive (Chat Support)
Vishal Consultants, Indore·India, Gambia
Key Responsibilities Handle customer queries efficiently through the chat support process. Provide accurate and timely resolutions to customer concerns. Maintain a professional and empathetic approach while interacting with customers. Ensure high levels of customer satisfaction by delivering quality support. Follow company policies, processes, and quality standards. Eligibility Criteria Freshers and experienced candidates are welcome to apply. Good English communication skills…
- Full-time
Customer Support Representative
Ionixa Global Inc·India, Gambia
Job Summary We are seeking a customer-focused and proactive Customer Support Representative to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels, including phone, email, chat, and social media. Key Responsibilities Respond to customer inquiries via phone, email, chat, and other support channels.…
- Full-time
