Personal Shopping Stock Audit Manager, Selfridges London

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.

 

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism

The PS Audit Manager is responsible for leading and overseeing all Personal Shopping stock control and audit activities, ensuring complete visibility, accountability, and accuracy of stock loans, sales activity, and inventory movements. The role acts as the key link between Personal Shopping, Retail Operations, and Stock Control teams, driving process compliance, inventory integrity, and operational excellence.

The PS Audit Manager is accountable for maintaining robust audit controls, ensuring accurate stock reconciliation, managing internal stock transfers, and delivering timely reporting to support business performance and minimise stock risk.

Audit & Stock Control Leadership

• Lead and oversee all Personal Shopping stock audit activities, ensuring stock integrity is maintained at all times.
• Manage the daily auditing process for all stock currently out on loan to the Personal Shopping team.
• Ensure hourly stockroom sweeps are completed to verify the whereabouts and status of all stock loans.
• Maintain full accountability for outstanding loan stock and ensure discrepancies are investigated and resolved promptly.
• Drive adherence to all stock control processes and audit standards across the Personal Shopping function.

Team Management & Governance

• Provide leadership, guidance, and direction to the PS Auditor(s), ensuring all daily tasks and audit requirements are completed to the highest standard.
• Establish clear priorities and ensure workload is effectively managed across the team.
• Monitor performance against key audit and stock accuracy metrics.
• Identify opportunities to improve processes, controls, and operational efficiencies. Bring forward ideas and recommendations to develop the Personal Shopping operating model, ensuring all areas of the business are effectively supported and controlled, with full oversight of stock movements and a continual focus on operational excellence and process efficiency.

Stock Reconciliation & System Accuracy

• Ensure all Personal Shopping loans are audited daily against REX (Stock on Hand System).
• Maintain complete oversight of stock accuracy across all Personal Shopping inventory movements.
• Investigate stock variances and implement corrective actions where required. Ensure all returns, sales, holds, and stock movements are accurately reflected within business systems and tracking tools.

Tracker & Reporting

• Oversee the live Personal Shopping stock loan tracker, ensuring updates are completed accurately and on time.
• Ensure all returns are accounted for and outstanding loans are actively managed. Produce and analyse stock loan reporting to identify trends, risks, and opportunities for improvement.
• Provide regular updates to Personal Shopping leadership and Retail Operations management.

Sales Audit & Performance Reporting

• Responsible for conducting daily sales audits to ensure transaction accuracy and compliance.
• Produce and maintain accurate weekly sales reporting for the Personal Shopping business.
• Analyse sales data to identify anomalies, trends, and opportunities for operational improvement.
• Ensure all sales activity is accurately recorded and reconciled within company systems.

Internal Stock Transfer Management

• Manage all internal stock transfers requested by the Personal Shopping team.
• Manage all stock movement / transfers between Regional stores.
• Ensure stock is accurately receipted and transferred within REX in line with company procedures.
• Coordinate the shipping and receipt of stock using approved logistics providers, including FedEx.
• Maintain accurate records of all stock transfers and ensure full traceability throughout the transfer process.
• Monitor transfer activity to minimise delays, stock discrepancies, and operational risks.

Host Store Management

• Build and maintain strong working relationships with Personal Shopping leadership, Retail Operations, Buying Teams, Distribution Centres, and Store Management. Act as the primary point of contact for all Personal Shopping stock control and auditrelated matters.
• Ensure effective communication and collaboration across all stakeholder groups to support seamless operations.

End of Day Governance

• Review and approve daily End of Day reporting.
• Ensure all actions completed throughout the day are accurately documented. Maintain visibility of all outstanding stock loans, including current location, expected return dates, and required follow-up actions.
• Escalate risks, overdue loans, and unresolved discrepancies where necessary.

Key Skills & Experince

• Significant experience within stock control, auditing, inventory management, or retail operations.
• Previous experience leading teams and managing operational processes.
• Strong analytical and problem-solving skills.
• Excellent organisational and stakeholder management abilities.
• Advanced attention to detail and commitment to accuracy.
• Experience using inventory management systems, reporting tools, and stock control platforms.
• Ability to influence and build strong working relationships across multiple departments. Strong communication and reporting skills.

Success Measures

• High levels of stock accuracy and inventory integrity.
• Effective management and reconciliation of all Personal Shopping stock loans.
• Accurate and timely weekly sales reporting.
• Efficient processing and tracking of internal stock transfers.
• Reduction in stock discrepancies and overdue loans.
• Consistent delivery of audit compliance standards.
• Strong stakeholder engagement and operational partnership across the business.

KPIs

• Personal Shopping Loan Turnaround - 100% of all Personal Shopping stock loans to be returned, sold, transferred, or formally extended within 48 hours.
• o   No stock loan to remain outstanding on the live tracker for more than 2 days without documented justification and approval.
• o   Weekly review of aged loans with escalation of any overdue items.
• o   Less than 5% of total loans to exceed the 48-hour target period with Audit manager sign off.  
• Stock Accuracy & Inventory Integrity - Deliver stocktake results within a variance of ±0.30% across all Personal Shopping stockholding areas.
• Monthly stocktake accuracy maintained at or above 99.70%.
• All stock discrepancies investigated and resolved within 3-5 working days. o Zero unexplained high-value stock losses.
• Sales Audit & Reporting Compliance -100% completion of daily sales reconciliations within 24 hours of trade.
• Daily sales audits completed and validated by the next trading day. o Weekly sales report distributed to key management team by close of business each Monday. (Agreed day)  
• Sales reporting accuracy maintained at 99.5% or above, with all discrepancies investigated and resolved promptly.

BENEFITS OF JOINING THE TEAM:

• Competitive basic salary
• Generous bonus structure
• Pension Scheme
• Gorgeous shoes each season
• Amazing employee discounts

If you’re successful, you will work for a business which recognises that amazing people are the key to driving our business forward and fulfil our vision of being the world’s leading multi-channel retailer of luxury branded shoes and accessories. We are a fast-paced business where no two days are the same, so you will need to be adaptable; but we will reward your hard-work, commitment and loyalty with a fantastic benefits package and very real opportunities for progression.

We Are One

For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | Against Racism