Supply Chain Project Coordinator (12-month Contract)
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill’s agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products. Job Purpose and Impact
The Supply Chain Project Coordinator (Customer Process Specialist) will have a customer focus to identify and implement ways to better meet customer needs and to provide superior customer service. In this role, you will specialize and focus on a particular customer facing order management process and will proactively identify and mitigate order management related risks in that process through continuous improvement. Key Accountabilities
Specialize in key customer facing process such as customer care management and order support and serve customers in high or strategic service level agreements.
Participate in the development of customer care strategy and ensure it is consistent and streamlined across customer segments, while working with commercial team to set up and align the order intake services and model to customer and product segments.
Facilitate complex cross functional collaboration in case of order processing and fulfillment exceptions, customer complaints and inquiries, order rejections and returns using advanced knowledge of other functional areas.
Partner with customers to resolve complex issue escalations and monitor key inputs to identify risk in advance.
Assist throughout the dedicated customer service process and provide resolution recommendations on complex customer issues using advanced analytical knowledge and capabilities.
Use root cause analysis and advanced conflict resolution skills to solve the most contentious customer issues with leadership while working with staff specializing in the respective process area.
Participate to ad-hoc projects within the department (Continuous improvement, increase adoption rate, improve KPIs performance, etc.)
Independently handle complex issues with mínimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Advanced understanding of components of regulations for global export transactions
Advanced understanding of the national and regional legislations, documentation complexities, regulations and languages
Minimum of four years of related work experience
Experience working with order management technology
Fluency in English and Italian
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today:
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