Customer Support Representative
About Us
Cobo is a trusted leader in digital asset custody and wallet infrastructure solutions. Founded in 2017 by blockchain pioneers, Cobo is trusted by more than 500 organizations worldwide, safeguarding billions of dollars in assets with a zero-incident security track record.
Today, Cobo provides the industry’s only unified digital asset wallet platform that integrates all 4 wallet technologies in one place – Custodial Wallets, MPC Wallets, Smart Contract Wallets, and Exchange Wallets. By combining a comprehensive suite of wallet solutions with advanced risk controls and developer tools, Cobo empowers organizations and developers to innovate and scale with ease.
Visit www.cobo.com for more information.
Role Responsibilities:
- Provide timely, professional support to global customers via email, ticketing systems, live chat, and other communication channels.
- Understand customer inquiries, troubleshoot product and technical issues, and provide effective solutions or coordinate with internal teams for resolution.
- Collaborate closely with Engineering, Product, Operations, and other cross-functional teams to investigate and resolve customer issues.
- Guide customers in using Cobo's products and APIs, helping them understand product features and technical capabilities.
- Maintain accurate support records, document troubleshooting processes, and contribute to the continuous improvement of internal knowledge bases and customer-facing documentation.
- Gather customer feedback and identify product improvement opportunities, partnering with Product teams to enhance user experience.
- Ensure customer issues are tracked through to resolution while maintaining high service quality and response standards.
Role Requirements:
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related discipline is preferred.
- At least 1 to 3 years of experience in Customer Support, Customer Success, Technical Support, or a related client-facing role.
- Experience in SaaS, FinTech, Payments, Digital Assets, or Blockchain is highly preferred.
- Strong customer service mindset with excellent communication and interpersonal skills.
- Basic technical knowledge, including familiarity with REST APIs, HTTP, API documentation, parameters, and error codes, with the ability to perform first-level troubleshooting.
- Strong analytical and problem-solving skills, with the ability to prioritize and drive issues to resolution.
- Strong written English is required to support global customers and collaborate with international teams. Spoken English proficiency is an advantage.
- Willingness to work on a shift rotation schedule.
Nice to Have:
- Familiarity with API testing tools such as Postman and JSON.
- Experience with ticketing platforms such as Zendesk, Intercom, Freshdesk, Jira, or Salesforce.
- Basic understanding of blockchain concepts, including wallets, transactions, gas fees, smart contracts, and RPC.
Similar roles
Customer Service Representative (Calgary Sunridge)
Trail Appliances Ltd.·Calgary, Canada
Who we are: At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader. The position: As a Customer Service…
- Full-time
- Express Entry — PR day one, no employer
Client Success Manager
Blackline Safety·Calgary, Canada
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. The Client Success Manager is responsible for building strong relationships with clients, ensuring their satisfaction,…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Customer Service Advisor
Together Housing·Salford, United Kingdom
We are actively looking for a personable and customer-oriented individual to become a part of our Salford team as a Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring that all customer interactions are handled professionally and efficiently. Pendleton Together are a part of the…
- Hybrid
- Full-time
Customer Care Administrator
Sewell Group·Kingston upon Hull, United Kingdom
Location: Sewell Group Head Office, Geneva Way, Leads Road, Hull, HU7 0DG Hours: 37.5 hours per week; Monday to Friday 8:30am – 5:00pm (8am-4.30pm on a rota) Salary: £25,500-£27,000 FTE Bonus: Up to 20% of annual salary per year, measurement based on personal and company performance Role Overview Reporting to the Customer Care Team Manager, the Customer Care Administrator will…
- Full-time
Customer Success Associate
Sedona Digital·India
Accelerate your development and exposure to high performance technology and modern client success practices. Join Sedona Digital, a fast-growing scaleup with the ambition to become one of the leading technology companies in the region. Our global client base needs strong Client Success to support people who enjoy administrative work, care about quality, and have a genuine passion for culture and…
- Remote
- Full-time
Software Engineer - A26186
Activate Interactive Pte Ltd·Singapore, Singapore
Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us…
- Contract
- Tech.Pass — self-sponsored, 2-yr
Customer Experience Representative
Rentokil Initial·Concord, Canada
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada. Rentokil-Terminix is currently seeking an experienced Customer Experience Representative to be a part of our fast-paced team. This…
- Full-time
- Express Entry — PR day one, no employer
Singapore-Based Senior India Index Options Trader & Strategy Lead
Point One - Hedge Fund Talent·Singapore, Singapore
Point One - Hedge Fund Talent in Singapore seeks an Indian Options Trader to become the senior trading partner and the Portfolio Manager's number two. The hire will directly manage an India-focused index-options book and help expand the strategy into other Asian markets. This hands-on role requires strong risk judgment, live-book ownership, and collaboration with researchers and developers to enhance…
- Full-time
- SGD 2k–SGD 4k / yr
- Employment Pass — tied to employer
