Communications Manager

About Ticketek Entertainment Group​

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

About the Role

Sitting within Strategy & Platforms and reporting to the GM – Strategy & Platforms, this role owns TEG's brand, market positioning and reputation across internal and external audiences. You'll span internal communications, corporate and media relations, consumer PR, and issues management – ensuring TEG speaks with one clear, consistent and compelling voice to fans, media, partners and our own people. Just as importantly, you'll be a culture-builder, shaping how our people hear about, connect with and celebrate the business they're part of.

Outcomes to deliver

• Communications strategy: Develop, implement and regularly review an integrated internal and external communications strategy aligned to TEG's business objectives, and build Strategic Business Narratives that bring key media and industry stakeholders along on TEG's journey.
• Media relations: Write, edit and distribute media releases and statements to a high standard, build and manage relationships with media and public opinion leaders, and own the media contacts database and monitoring system.
• Internal communications & culture: Lead TEG's internal communications program with the People team, using storytelling, recognition, events and campaigns to keep our people informed, engaged and connected to TEG's strategy and wins.
• Brand & PR alignment: Partner with PR, brand, marketing and social teams to protect and elevate TEG's external brand image, ensuring consistent tone, message and identity across owned, earned and social channels.
• Issues management: Identify and manage issues, develop holding positions and response plans, and own the issues response plan and support the SLT in the event of an issue.

Capabilities you will bring:

• Communications experience: 7-10+ years across internal and external communications, ideally with a mix of in-house and agency experience.
• A trusted voice: Outstanding writing, presentation and communication skills, with the credibility to be a respected spokesperson and relationship builder.
• PR and issues expertise: Proven consumer PR experience and a track record managing issues, working with external agencies, and placing media releases through strong media relationships.
• Culture builder: Experience building internal engagement and culture through channels, content, campaigns and events.
• Stakeholder savvy: Strong internal and external stakeholder management skills, including experience engaging government stakeholders, backed by sharp analytical and organisational skills.

So, What Does TEG Offer?

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please