Interim Head of AP, Billing and Credit Control - FTC

About the company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.

 

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

 

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

 

At Fora, we’re not just shaping workplaces—
we’re shaping the future of work.

At Fora, we're looking for an exceptionalInterim Head of AP, Billing & Credit Control to lead and transform our transactional finance operation during an exciting period of growth and evolution.

This is a high-impact leadership role overseeing our end-to-end Accounts Payable, Billing, Accounts Receivable and Credit Control functions, leading a team of approximately 25 professionals across a complex, fast-paced and customer-centric business.

We're looking for a commercially minded finance leader who has operated within multi-site, multi-entity, high-volume environments with complex billing structures, and who thrives on driving process improvement, operational excellence and transformational change.

Whilst experience in Real Estate would be advantageous, we would also welcome applications from leaders who have delivered similar scale and complexity withinRetail, Hospitality or other customer-centric, multi-location organisations.

Please note this role is 4 days in the office in London and 1 WFA

What You'll Be Doing

Leading High-Performing Teams

• Inspire, develop and lead a team of c.25 across AP, Billing, AR and Credit Control.
• Create a culture of accountability, ownership, collaboration and continuous improvement.
• Build capability within the team through coaching, development and succession planning.
• Confidently manage both upwards and downwards, influencing stakeholders at all levels of the organisation.

Owning the End-to-End Transactional Finance Function

• Take responsibility for the full Procure-to-Pay and Order-to-Cash lifecycle.
• Ensure robust controls, compliance and governance across all transactional finance activities.
• Drive improvements in cash collection, aged debt management and working capital performance.
• Oversee complex billing processes across multiple products, entities, contracts and customer types.
• Build strong relationships with operational, commercial, finance and supplier stakeholders.

Driving Transformation & Continuous Improvement

• Identify opportunities to streamline, automate and optimise processes across AP, Billing and AR.
• Lead system enhancements, process redesign and digital transformation initiatives.
• Champion the use of technology, automation and AI to improve efficiency, reduce manual effort and enhance both the customer and colleague experience.
• Leverage data and insights to improve decision-making, controls and operational performance.

Why Join Fora?

This is an opportunity to make a tangible impact on a growing business, shape the future of our transactional finance operation, and lead a talented team through an exciting transformation journey.

If you're passionate about operational excellence, leadership and innovation, we'd love to hear from you.

 

What We're Looking For

Essential Experience

• Significant leadership experience within Accounts Payable, Accounts Receivable, Billing, Credit Control or Transactional Finance.

• Proven experience leadingend-to-end AP, AR and Billing functions.
• Experience operating within multi-site, multi-entity, high-volume environments with complex billing structures.
• Strong understanding of:
• Procure-to-Pay (P2P)
• Order-to-Cash (O2C)
• Credit Control
• Working Capital Management
• Cashflow Management
• Financial Controls & Compliance
• Proven track record delivering transformation, automation and process improvement initiatives.
• Experience leading sizeable teams and driving performance through periods of change.

Leadership Profile

You'll be a visible, hands-on leader who:

• Leads with energy, accountability and empathy.

• Can confidently challenge and influence senior stakeholders.
• Enjoys developing and coaching teams.
• Is comfortable working at pace and navigating ambiguity.
• Understands how to balance customer experience, operational efficiency and financial control.
• Embraces AI, automation and innovative technologies as tools to improve processes and enhance the customer journey.

Systems & Technical Expertise

• Strong ERP experience (SAP or similar).

• Experience implementing automation and workflow solutions.
• Advanced Excel and reporting/analytics capabilities.
• Comfortable using data to identify trends, risks and improvement opportunities

At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

💼 Work Your Way

• Core working hours with flexibility – because life doesn’t run 9–5
• Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you

🌴 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

💪 Wellbeing & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in-person or online therapy sessions

🚴 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year