Product Manager

<p><span style="font-size: 12pt;"><strong>Product Manager – Account and Identity </strong></span></p> <p><span style="font-size: 12pt;"><strong>Soho, London </strong></span></p> <p><span style="font-size: 12pt;"><strong>Hybrid working: 3 days in the office Tues - Thurs</strong></span></p> <p><span style="font-size: 12pt;"><strong>&nbsp;</strong></span></p> <p><span style="font-size: 12pt;"><strong>The Role</strong><strong> </strong></span></p> <p><span style="font-size: 12pt;">Ready to shape the digital front door for millions of sports fans? We're seeking a Product Manager – Account &amp; Identity to join our Platform Product team and transform how our users register, authenticate, and manage their profiles. This pivotal role involves owning the strategy and roadmap for a critical customer journey, ensuring a seamless, secure, and intuitive experience while balancing customer needs, business goals, and technical innovation.</span></p> <p><span style="font-size: 12pt;">This is your chance to dive deep into a strategic product domain within LiveScore Group, growing your Product Management career alongside seasoned leaders in a collaborative environment. You'll tackle the exciting challenge of continuously enhancing user journeys while navigating the complexities of identity verification, compliance, and emerging AI opportunities.</span></p> <p><span style="font-size: 12pt;">At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting.</span></p> <p><span style="font-size: 12pt;">We’re proud of the high ratings for our commitment to excellence and fuelling fan’s passion for sport driving us to the top. We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference.</span></p> <p><span style="font-size: 12pt;">Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.</span></p> <p><span style="font-size: 12pt;">As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.</span></p> <p><span style="font-size: 12pt;"><em>We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!</em></span></p> <p><span style="font-size: 12pt;"><strong><br></strong><strong>Key Responsibilities</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Develop and drive the Account &amp; Identity product roadmap, ensuring alignment with strategic business and customer objectives.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead product initiatives from initial discovery and solution definition through to successful delivery and post-launch optimisation.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Collaborate effectively with Engineering, Design, and cross-functional stakeholders to define precise product requirements, user stories, and acceptance criteria.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage and prioritise the Account &amp; Identity backlog, ensuring clear communication and synchronisation across delivery teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Champion improvements across all customer touchpoints, including registration, authentication, login, and identity verification.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Actively participate in agile ceremonies, such as backlog refinement and sprint planning, to facilitate efficient delivery cycles.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner with Compliance, Operations, and Customer Support to maintain simple, secure, and compliant customer journeys.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Leverage customer insights, analytics, and operational feedback to identify and action opportunities for enhancing user experience and efficiency.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proactively monitor and resolve delivery risks, dependencies, and blockers to ensure smooth project progression.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Support the prioritisation of live issues and optimise product performance within the Account &amp; Identity domain.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to the continuous improvement of product processes, documentation standards, and agile methodologies.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Grow your technical understanding of Platform capabilities and enhance your Product Management expertise through ongoing learning.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Stay informed on relevant industry trends, customer expectations, identity technologies, and emerging AI opportunities.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>&nbsp;</strong></span><span style="font-size: 12pt;"><strong>Skills, Knowledge and Experience</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated experience within Product, Customer Operations, Compliance, KYC, or a similar customer-focused domain.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A clear understanding of customer onboarding, authentication, identity verification, or Know Your Customer (KYC) processes.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience operating within Agile delivery environments and collaborating with diverse, cross-functional teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Ability to translate complex customer, operational, and business needs into clear and actionable product requirements.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong stakeholder management and communication skills, adept at engaging both technical and non-technical audiences.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">An analytical mindset, capable of utilising data and insights to inform prioritisation and product decisions.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A curious and proactive approach to building technical understanding through close collaboration with Engineering teams.</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">A genuine passion for crafting intuitive customer experiences and continuously improving digital products.</span></li> </ul> <p><span style="font-size: 12pt;"><strong>What can we offer?&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Company Performance Bonus</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Flexible Working Agreements where applicable</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Private Healthcare Scheme + Employee Enhanced Assistance</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Enhanced Family Leave - Maternity, Shared Parental &amp; Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Subsidised Gym Membership</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Annual Travel Card Loan &amp; Ride to Work Scheme</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Life Assurance (x3 salary)</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contributory Pension Plan</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Virgin Family: Giving you access to exclusive Virgin offers and experiences</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Thursday drinks in the office and regular socials</span></li> </ul>

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