General Manager
General Manager
Location: Belgravia
Job Type: Full-time
At Hagen, our General Managers are passionate leaders who create exceptional experiences for both our guests and our teams. You'll be responsible for leading your café, driving commercial performance, developing your people, and ensuring every customer receives the warm, genuine hospitality that Hagen is known for.
What you'll be doing
- Leading, inspiring, and developing a high-performing team.
- Creating an outstanding customer experience every day.
- Driving sales, profitability, and operational excellence.
- Managing rotas, labour, payroll, and store budgets.
- Recruiting, onboarding, training, and developing your team.
- Coaching and supporting team members to reach their potential.
- Maintaining exceptional standards of coffee quality, food safety, cleanliness, and compliance.
- Managing stock, ordering, waste, and inventory.
- Building a positive, inclusive, and engaging team culture.
- Using business insights and KPIs to continuously improve performance.
- Working closely with your Area Manager to achieve business objectives.
What we're looking for
- Previous experience leading a high-volume hospitality or retail team.
- A passionate and people-focused leader who leads by example.
- Strong commercial awareness and a results-driven mindset.
- Excellent coaching, communication, and problem-solving skills.
- Confidence managing performance, recruitment, and employee development.
- A passion for delivering exceptional hospitality.
- Ability to remain calm and make decisions in a fast-paced environment.
- Flexible to work weekends, evenings, and bank holidays when required.
Why join Hagen?
- £34,000 - £39,000 and performance-based bonus.
- 28 days' holiday.
- Paid birthday off.
- Flexible working, including compressed hours where possible.
- Enhanced maternity and paternity leave.
- Discount on Hagen products.
- Free coffee on and off shift.
- Career development and clear progression opportunities.
- Opportunities to travel and support new store openings.
- Be part of a growing business where your ideas and leadership make a real impact.
If you're a people-first leader with a passion for hospitality and creating high-performing teams, we'd love to hear from you.
Similar roles
Boning Hall Supervisor
Kepak Group·Merthyr Tydfil, United Kingdom
Kepak is a global food company serving international retailers and food service household names with prime cuts of meat, on-trend food concepts and ready-for-market convenience foods. Kepak St. Merryn in Merthyr Tydfil has combined beef and lamb processing and packing facilities. We offer beef and lamb products ranging from retail ready cuts for butchers’ counters to branded packaged meat, all…
- Full-time
Associate Director, Transaction Services - Financial Services
Interpath Advisory·London, United Kingdom
Interpath is an international and fast-growing advisory business with deep expertise in a broad range of specialisms spanning Deals, Advisory and Restructuring. We deliver tangible results for global businesses, their investors, and stakeholders when complex problems arise, and critical decisions need to be made. Interpath is agile, independent, and conflict-free, and our passion for doing what’s right, every time, sets…
- Hybrid
- Full-time
Release Train Engineer
Allwyn UK·Watford, United Kingdom
At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact. We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece,…
- Hybrid
- Full-time
Packing Supervisor
Kepak Group·Merthyr Tydfil, United Kingdom
Kepak is a global food company serving international retailers and food service household names with prime cuts of meat, on-trend food concepts and ready-for-market convenience foods. Kepak St. Merryn in Merthyr Tydfil has combined beef and lamb processing and packing facilities. We offer beef and lamb products ranging from retail ready cuts for butchers’ counters to branded packaged meat, all…
- Full-time
Person Centred Experiential Counsellor PCE-CfD - Total Wellbeing Luton
Turning Point·United Kingdom
Job Introduction We are currently recruiting for exciting opportunities to join Turning Point and be part of our highly successful and innovative NHS Talking Therapies service. Total Wellbeing Luton is an integrated Talking therapies service combining healthy lifestyles and emotional health programmes provided in partnership with Active Luton and we are looking to recruit a High Intensity Person Centred Experiential…
- Full-time
- £51k–£57k / yr
Senior Business Operations Manager
Aviso Wealth·Vancouver, Canada
Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Senior Business Operations Manager
Aviso Wealth·Toronto, Canada
Aviso: At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Supply Chain Manager
Kepak Group·Merthyr Tydfil, United Kingdom
Kepak is a global food company serving international retailers and food service household names with prime cuts of meat, on-trend food concepts and ready-for-market convenience foods. Kepak St. Merryn in Merthyr Tydfil has combined beef and lamb processing and packing facilities. We offer beef and lamb products ranging from retail ready cuts for butchers’ counters to branded packaged meat, all…
- Full-time
