Student Hub Adviser

Job Description

Mō tō mātou rōpū | About the team

The Student Hubs team is the physical gateway to the Waipapa Taumata Rau | University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community:

• Mana Enhancing: We’re a place for uplifting interaction
• Service Excellence: We’re professional, accurate and responsive
• Manaakitanga: We listen, respect, understand and care.
• Whanaungatanga: We connect, partner and strengthen relationships
• Kaitiakitanga: We guide, support and see things through

We deliver a wide range of services to support student on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:

• guidance and advice on being a student
• navigating the University systems, spaces and processes
• exploring study options
• application and enrolment support
• Library & Student IT services

Our Hub Advisers provide advisory services primarily through 1:1 consultations for more complex enquiries, guiding students through their journey and connecting them in with appropriate University resources.

He kōrero mōu | About you

We are looking for people who:

• Are strong Team Players who work well in a team environment and are also self-starters
• Have the ability to problem solve creatively
• Work well in a fast-paced, dynamic and professional environment
• Demonstrate empathy and care for others
• Bring a positive attitude and strong work ethic, aligning with our values

Te Whiwhinga mahi | The opportunity

As several of our valued kaimahi have taken up exciting secondment opportunities across the University, we are looking for 9 highly motivated individuals to join our Student Hub Adviser rōpū | team. This is a unique opportunity to step into a collaborative team while joining alongside a cohort of new Advisers, allowing you to learn and grow together from day one.

Tai Tonga Student Hub

10 AM – 6 PM, Monday-Friday (1 Vacancy)

City Campus Student Hub

9 AM – 5 PM, Monday-Friday (3 Vacancies)

10 AM – 6 PM, Monday – Friday (4 Vacancies)

11 am – 7 pm, Monday – Friday (1 Vacancy)

Our peak service periods are around the start of each semester. This is usually February - March and July. During these periods, you may be required to work 12 PM - 8 PM, and we would discuss this with you a few months in advance.

All vacancies are full-time, 37.5 hours per week, fixed-term roles, ending 31 March 2028. The salary range for this role is $65,400 - $69,000 per annum, depending on experience and qualifications.

For more information about the Hub Adviser role, please refer to the Position Description.

Our Recruitment Process

As we do not use AI for screening or psychometric testing, we will be using your cover letter to assist us in longlisting, so we encourage you to be as authentic as possible and be mindful of this if you choose to use AI to assist you.

Phone Screening: To assist us with shortlisting for interviews, we may be giving you a quick call. This is an informal chat and you do not have to prepare anything for this.

There will be a two-stage volume recruitment process:

Stage 1: Group Interviews which will be held either Monday 24th August or Tuesday 25th August 2026, between 10am and 1pm. Those who are invited to attend the interview will be provided of exact times and locations of the interview closer to the date.

Following the group interviews, candidates will be assessed and shortlisted. Only shortlisted candidates will progress to Stage 2 for individual interviews.

Stage 2: Individual Interviews which will be conducted on 31st August and 1st September. If you are successful in securing an individual interview, we would ask that you are available to attend your interview on one of the two days.

The start date for all roles will be Monday 5 October 2026 and there will be a three-week full-time induction & training programme primarily based at the City Campus.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 19 August 2026 to be considered. Please include your cover letter and your CV highlighting how you meet the skills and experience required. Please note that we may close the role earlier if we find suitable candidates before the end date.

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

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