ICT Field Services Technician
This isn't your typical ICT support role. If you enjoy variety, solving problems, and getting out from behind the desk, this could be the perfect opportunity for you.
As an ICT Field Services Technician, you'll be providing hands-on technical support across one of New Zealand's most dynamic entertainment and hospitality environments, supporting everything from gaming and hospitality systems to corporate technology and critical business applications
Mō te Tūranga | About the Role
As an ICT Field Services Technician, you'll play a key role in ensuring our technology systems remain available, reliable, and well supported.
You will:
- Provide onsite and remote technical support for hardware, software, and enterprise applications.
- Investigate, troubleshoot, and resolve incidents and service requests to agreed service levels.
- Support gaming, hospitality, network, and business technology environments.
- Manage escalations, change requests, and communicate effectively with stakeholders throughout incident resolution.
- Contribute to continuous improvement initiatives and recommend enhancements to existing processes and procedures
Mōu | About You
You're a customer-focused IT professional who enjoys working directly with people and solving technical challenges.
You'll bring:
- At least 2 years' experience in an IT support environment.
- At least 2 years' experience in a field services or desktop support role.
- Strong troubleshooting and technical support capabilities.
- Excellent communication and stakeholder engagement skills.
- A proactive attitude and commitment to delivering outstanding customer service.
Desirable:
- ITIL Foundation certification.
- Microsoft certifications such as MCSA.
Ngā painga | Benefits
Working at SkyCity comes with a range of great benefits, including:
- Free medical insurance.
- $2.50 cooked meals in our staff cafeteria.
- Discounted staff parking.
- Discounts across SkyCity hotels, restaurants, bars, and entertainment venues.
- Career development opportunities within a large and diverse ICT environment.
At SkyCity, we celebrate individuality and encourage you to bring your whole self to work. If this role aligns with your skills and experience, we’d love to hear from you. We value diversity, hire based on capability, and are committed to an inclusive, accessible recruitment experience where everyone belongs. Join us and be extraordinary by being you.
We also take our commitment to Host Responsibility seriously, every team member plays a part in creating a safe, supportive, and enjoyable environment for our customers.
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