Senior Credit Controller FTC 12 months

About the company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces—we’re shaping the future of work.

We're looking for a Senior Credit Controller who can take ownership of complex collections, support debt reduction across a high-volume customer portfolio, and build strong relationships with both clients and internal stakeholders.

As our finance function continues to evolve, this role goes beyond traditional credit control. You'll play a key role in process improvement, automation initiatives, reporting, and stakeholder management, helping us drive efficiency while maintaining excellent customer outcomes.

The Role

This role is 4 days in the office and 1 day WFA.

You'll play a key role within our Credit Control team, supporting the Credit Control Supervisor while taking ownership of complex debt management activities across a multi-site customer portfolio. This is a hands-on role that combines collections, cash allocation oversight, reporting, stakeholder engagement, and continuous improvement.

The role is about more than chasing debt. You'll be:

• Managing complex collections and debt escalations across a high-volume customer portfolio
• Supporting cash allocation activities and ensuring accounts are accurately reconciled
• Building strong relationships with Operations, Finance, Billing, Treasury, and external clients
• Preparing key reporting and helping drive insight across the Credit Control function
• Championing automation and process improvement initiatives
• Mentoring junior team members and sharing best practice across the team
• Supporting wider finance transformation projects and new ways of working

Key Responsibilities

Credit Control & Debt Management

• Proactively manage overdue accounts and drive debt recovery across your portfolio
• Work closely with the Credit Control Supervisor on escalated and complex cases
• Arrange and monitor payment plans while balancing customer relationships with cash recovery
• Act as a key point of contact for internal and external queries relating to outstanding debt
• Support collection activities while maintaining a strong commercial focus

Cash Allocation & Reporting

• Oversee daily bank checks and support accurate cash allocation
• Investigate and resolve unallocated payments in partnership with Treasury
• Prepare and maintain monthly management agreement reports and credit balance reporting
• Support reporting, analysis, and performance tracking across the Credit Control function
• Ensure data accuracy and provide insight into emerging risks and trends

Stakeholder Management

• Build strong relationships with colleagues across Operations, Finance, Billing, Treasury, and Sales
• Work collaboratively with teams across the business to resolve customer account issues
• Provide regular updates on debt performance, payment issues, and escalations
• Deliver a professional and customer-focused approach when handling sensitive situations

Process Improvement & Transformation

• Support finance transformation initiatives and continuous improvement projects
• Identify opportunities to improve processes, controls, and efficiencies
• Champion automation across Credit Control activities, including dunning processes
• Maintain process documentation and help embed best practice across the team
• Work with stakeholders to improve data quality and reporting accuracy

Team Support & Development

• Mentor and support junior Credit Controllers
• Share knowledge and help develop team capability
• Conduct regular knowledge sharing and provide support where required
• Provide cover and support for senior members of the team when needed

Month-End & Ad Hoc Support

• Assist with month-end close activities
• Support business rates processes and wider finance activities
• Contribute to projects and ad hoc initiatives across the finance function as required

Why Join Fora?

• Be part of a finance team that's embracing automation, innovation, and transformation
• Move beyond traditional Credit Control into process improvement and business change
• Work closely with stakeholders across the business and make a visible impact
• Develop your leadership and mentoring skills while supporting team growth
• Join a fast-paced, evolving organisation where continuous improvement is encouraged

What We're Looking For

• Previous Credit Control experience within a fast-paced, high-volume environment
• Experience dealing with complex collections, escalations, and customer accounts
• Strong stakeholder management and communication skills
• Good understanding of cash allocation, reconciliations, and reporting
• Strong Excel skills, with ERP experience advantageous
• Experience identifying and implementing process improvements
• A commercial mindset with the ability to balance customer relationships and risk management
• Experience within a multi-site business would be beneficial
• Exposure to finance transformation, automation, or continuous improvement initiatives would be advantageous

How You'll Succeed

You'll be:

• Commercially minded and solution focused
• Detail-oriented with strong organisational skills
• Comfortable managing competing priorities in a fast-paced environment
• Confident communicating with stakeholders at all levels
• Proactive and adaptable in the face of change
• Passionate about continuous improvement and smarter ways of working
• A supportive team player who enjoys mentoring and helping others develop

At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

💼 Work Your Way

• Core working hours with flexibility – because life doesn’t run 9–5
• Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you

🌴 Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

💪 Wellbeing & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in-person or online therapy sessions

🚴 Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

☕ Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year