Household Manager - Nights

Household Manager – Permanent

£17.00 per hour, 40.15 hours per week

KYN BICKLEY, Bickley Park Rd, Bromley BR1 2AZ

About KYN

KYN is a brand-new care home company focused on offering an elevated approach to care: Individualised journeys built around the needs and interests of our residents in beautiful surroundings with life-enriching practices.

Our first home, KYN BICKLEY, opened in February 2023. KYN BICKLEY is an 86-bedroom home offering each resident an elegant and comfortable bedroom, communal areas for dining and reclining; and inviting outdoor terraces overlooking landscaped gardens bordered by woodland. We have a further three care homes in development in London.

About the opportunity:

As a Household Manager you will be responsible for:

Resident Care & Wellbeing

• Deliver the highest standards of person-centred care, including actively providing hands-on personal care as part of the household staffing model.
• Create, review, and maintain accurate, person-centred care plans in line with KYN standards.
• Oversee that daily care tasks are completed and documented, and that communication (including emails) is responded to within 24 hours.
• Ensure compliance with Care Quality Commission (CQC) standards through accurate documentation and high-quality care delivery.
• Support residents’ medical, physical, emotional, and social needs holistically.
• Monitor nutrition, hydration, and dietary requirements, escalating concerns to the Registered Nurse (RN).
• Review clinical charts and dashboards, ensuring all outstanding actions are completed.
• Support participation in Life Enrichment and Wellbeing activities.
• Ensure timely responses to residents’ needs (e.g., call bells), investigating and addressing any delays.

Team Leadership & Management

• Manage household rotas, ensuring safe staffing levels aligned with resident dependency needs.
• Monitor attendance, manage absence, and oversee return-to-work processes.
• Lead recruitment activities, including advertising, interviewing, and onboarding carers.
• Provide training, supervision, and performance management for household carers.
• Conduct team meetings and effective shift handovers.
• Lead, motivate, and mentor staff, promoting a positive and accountable team culture.
• Act as an induction partner for new starters.
• Participate in clinical supervisions and professional development.
• Ensure operational systems (e.g., Loop, Palm) are set up and effectively used.

Families & Communication

• Manage family communication, addressing concerns and complaints professionally and promptly.
• Work collaboratively with nursing teams to ensure seamless care delivery.
• Ensure completion of “Resident of the Day” tasks and delegated responsibilities.
• Maintain clear and consistent communication with residents, families, and staff.

Administration

• Balance administrative responsibilities alongside clinical duties, ensuring neither area is compromised.
• Manage email communication, ensuring timely responses and actions.
• Ensure carers complete all documentation, charts, and daily records accurately.
• Participate in care reviews and maintain up-to-date records.
• Maintain trackers for complaints, compliments, and Deprivation of Liberty Safeguards (DoLS).
• Conduct scheduled audits and checks.
• Maintain strict confidentiality at all times.

Auditing & Compliance

• Lead infection control practices and ensure compliance across the household.
• Identify, report, and act on risks and hazards.
• Complete and oversee allocated audits, driving continuous improvement.

Medication Administration

• Administer medication in line with Royal Pharmaceutical Society guidance, where required.
• Complete controlled drug checks with the Registered Nurse.
• Liaise with nursing staff on clinical issues such as falls, nutrition, and tissue viability.

Environment & Presentation

• Ensure all areas are clean, safe, and homely, maintaining high presentation standards.
• Promote a welcoming, secure, and supportive environment for residents and visitors.

Training & Development

• Complete all mandatory and role-specific training.
• Apply learning to continuously improve practice and team performance.

Additional Duties

• Undertake any reasonable duties as requested by management.
• Act as a role model, consistently demonstrating KYN values.

Key Performance Indicators (KPIs)

• 95% training compliance across household carers.
• 100% completion of performance reviews within deadlines.
• 100% completion of 100-day reviews for new starters.
• 95% audit scores.
• Effective rota management aligned with resident dependency at all times.

About you:

• Demonstrable experience working within a Health and Social Care setting.
• Ideally hold an NVQ/QCF Level 2 or 3 Diploma in Health and Social Care (or equivalent).
• If applying internally, candidates must currently hold a Care Lead role or an equivalent supervisory position to be eligible.
• Minimum 6 months’ experience in a similar role, with responsibility for supervising and managing team members within a Health and Social Care setting, and the ability to work 12-hour rotating shifts.
• Able to remain calm, patient, and professional when managing challenging situations, always applying tact and diplomacy.
• A strong team player, with the ability to build positive, professional, and trusting relationships, ensuring colleagues feel supported and valued.
• Excellent attention to detail, with the ability to anticipate potential issues and take proactive action.
• ·Confident in managing complaints, investigating incidents, and implementing effective resolutions in a timely manner.
• A naturally compassionate, empathetic, and caring individual, committed to delivering high-quality, person-centred care.
• Flexible and adaptable, with the ability to respond to changing priorities and service needs.

Our commitment to you:

• Competitive salary and benefits
• 20 days annual leave including bank holidays

• Complimentary meals, hot drinks, and snacks throughout your shift
• Bespoke company induction and on-going training programmes at all levels
• Access to the best-in-class equipment and technology·
• Custom-made uniforms provide
• Employee assistance programme and other attractive wellbeing benefit
• Discount scheme
• Company contributory pension scheme & life insurance

To find out more about KYN, our teams and values please visit www.kyn.co.uk/career

KYN is an equal opportunities employer.

To be considered for this role you will have to provide proof of right to work in the UK and consent to an enhanced DBS check.