Large Loss Claims Handler

About Zego

Insurance hasn’t changed much in over a century. The way we live, work and travel has.

Good drivers are the entire point of Zego. Seven in 10 drivers on the road are consistently good, but until telematics came along there was no way to prove it, so nearly everyone paid a price based on averages. Zego is the company built to change that. 

At Zego, we’re leading the AI evolution in insurance.

We move fast, without the layers that usually slow things down. AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes. Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers. Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career. 

Purpose of role

Reporting to the Third party and Complex Claims Manager, the Claims Handler will manage their own portfolio of motor cases, focusing on claims exceeding £100k including losses for injury, credit hire, vehicle and property damage. This position requires not only excellent communication and negotiation skills but also a deep understanding of liability, indemnity, and quantum issues to effectively drive down claims costs while ensuring fair compensation for injured claimants. The role also involves handling large loss claims and acting as a technical referral point to provide coaching, mentoring, and training to the claims handling teams.

What you will be doing

• Manage a personal portfolio of complex and high-value motor cases, setting accurate reserves at inception and maintaining a clear claims strategy from first notification to resolution.
• Communicate effectively with customers, witnesses, insurers, repairers, solicitors, and medical agencies to expedite claim resolutions.
• Participate in strategic projects to keep the team at the forefront of industry trends and performance, and contribute portfolio insights to inform product and underwriting decisions.
• Investigate liability disputes thoroughly, gathering and assessing evidence including CCTV, dashcam footage, police reports, and witness statements to build a defensible position; manage Road Traffic Act obligations and Motor Insurers' Bureau (MIB) claims where applicable.
• Critically evaluate and challenge all heads of damage - general damages, special damages, care and assistance, loss of earnings, future losses, and rehabilitation costs, applying relevant case law.
• Scrutinise medical evidence from treating and expert witnesses, challenging speculative or inflated prognoses and instructing counter-experts where appropriate.
• Negotiate settlements directly with claimant solicitors and defendants, targeting outcomes that are fair, defensible, and below reserve.
• Challenge inflated credit hire claims using evidence of basic hire rates, need, and impecuniosity; make sound total loss and repair decisions aligned with market valuations and engineering assessments.
• Conduct structured file reviews and one-to-one coaching sessions with the broader claims team, contributing to training materials, technical guidance notes, and best practice documentation.
• Handle all claims in line with FCA Consumer Duty obligations, maintaining thorough file documentation, clear audit trails, and adherence to reserving protocols and authority levels at all times.

What you will need to be successful

• Proven experience handling all types of motor claims, specifically those in excess of £100k.
• Specific experience in Personal Injury and Credit Hire motor claims.
• Strong knowledge of indemnity and liability, familiar with Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code, and litigation procedures.
• A passion for a career in Large Loss, with a commitment to ongoing technical development.
• You work AI-first. You will use AI daily here, and we mean daily. You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly. People who wait to be trained will find this uncomfortable.

What it’s like to work at Zego

At Zego, we operate like a high-performing sports team. We come together as one, driven by ambition, backed by real support, and united by a shared mission to win.

Working here means having the backing, the coaching, and an inclusive community of Zegons across the UK and Europe who celebrate your wins and raise your game. It also means holding ourselves to high standards: moving with urgency, taking complete ownership, and embracing honest feedback that helps us continuously learn and evolve.

This is your opportunity for a career-defining experience, and one you will own.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: we gather in our central London or Halifax office weekly. It is about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It is a serious investment and consistently one of the best parts of the year. Here is what the last one looked like.

Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
• Cutting-edge systems and tools, so you always have what you need to drive your impact

If you’re ready to help build the real-time, data-driven infrastructure for an intelligent world, we want to hear from you.

Zego, leading the AI evolution in insurance.

There’s more to Zego than just a job. Check out our blog for insights, stories and more.

We were also named Best Insurance Company 2025.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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