Assistant Business Manager, Charlotte Tilbury - Selfridges Birmingham

Full-time position

About Charlotte Tilbury Beauty

Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment. Step into a career where you don’t just work in beauty - you make dreams come true.

About Your Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.

As a Assistant Business Manager you will

Drive financial results in store to meet and exceed targets and key performance indicators.
Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
Lead by example to promote exceptional customer service and creating a customer experience.
Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

About you

Retail management experience
A genuine passion for the beauty industry.
Commercial acumen
People management experience.
Strategic planning experience

Charlotte Tilbury is a fast-paced, dynamic and ever-evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us?

· We provide a range of magical benefits tailored to each region. For full details, please connect with your local TA representative.

· Be a part of our values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves.

· We offer a structured induction programme – Start of a Dream. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.

· Structured career development: Our team of industry experts will support and work with you to explore your learning potential and career goals.

· Wellness and social benefits including Assist Programs and regular social connects with colleagues.

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

If you need support or would like to apply through an alternative method, please contact us at [email protected]

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind-the-scenes moments.

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Assistant Business Manager