Casual Front of House Supervisor
Roles: Casual Front of House Supervisor
Reports into: Ticketing Manager
Location: Troxy, Stepney, London
Contract Type: Casual contract
Who Broadwick are:
Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Who Troxy are:
Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.
What we’re looking for:
We are looking for passionate and driven Front of House Supervisors to join our busy operations team during each event. You will help to oversee the events each night, by aiding customers with any queries, and liaising between our bars, box office and security teams to ensure that everything is running smoothly. You will work events on evenings and weekends, and be a proactive and friendly face, aiming to resolve issues quickly.
What you’ll be responsible for:
- Supervising the Front of House team, including ushers and ticket scanners, ensuring excellent customer service throughout the event
- Supporting the Duty Box Office Supervisor by managing customer enquiries away from the box office, allowing them to focus on ticketing operations.
- Welcoming guests and acting as the primary point of contact for customer queries throughout the venue
- Assisting guests with accessible requirements, including escorting wheelchair users and other accessible patrons to their allocated viewing areas.
- Managing customer reseating requests and resolving seating issues where appropriate.
- Coordinating audience movement and maintaining an organised, safe and welcoming front of house environment.
- Acting as the first point of contact for operational queries from security, escalating matters where appropriate.
- Liaising with the Event Manager, Box Office, Bars, Security and other operational departments to ensure the smooth running of each event.
- Resolving customer complaints professionally, knowing when issues should be escalated to the Event Manager.
- Remaining vigilant for welfare and safety concerns, reporting incidents promptly and ensuring accidents are recorded in line with company procedures.
- Participating in training and briefing sessions as required.
What you'll need to have:
- Experience working in a similar venue/environment.
- Clear and confident communicator, both verbal and written.
- Experiencing working operationally, and within a mixture of departments.
- Problem solver, proactive thinker.
- Excellent customer service skills.
- Calm attitude under pressure.
- A friendly and warm persona, with a genuine desire to help both customers and the Troxy team.
- Flexibility: you must be available to work evenings and weekends.
- A genuine love for music and live events.
Nice to have:
- First Aid trained.
- Experience as a manager in a similar environment.
- Awareness of night-time culture.
Similar roles
Chef de partie / Sous Chef - Central Otago - Summer 2026/2027
Cloudy Bay Vineyards·Cromwell, New Zealand
The summer season is on its way! * Are you passionate about food experiences? * Would you like to work with a world class wine brand? We are seeking a motivated and hands-on Chef de Partie / Sous Chef to join our kitchen team who can bring their flair for high-quality food to create engaging food experiences for our guests…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
COOK/CHEF
MK Restaurant Café and Bar·New Farm, Australia
Location: New Farm, QLD 4005 Salary: $75,000 – $85,000 per annum superannuation Employment Type: Full-time MK Restaurant Café and Bar is seeking a skilled and experienced Cook/Chef to join our kitchen team. The successful applicant will be responsible for preparing and cooking quality meals while maintaining high standards of food quality, presentation, hygiene and kitchen safety. Key Duties and Responsibilities…
- Full-time
- AUD 75k–AUD 85k / yr
- Skilled Independent 189 — PR, no sponsor
Private Chef
Cozymeal·Parma, Italy
Flexible Schedule - Manage your own calendar and accept bookings that work for your schedule. - High Earnings - Boost your earnings or replace your full-time job. - Full Support - Our team does the marketing for you. We also support you from profile creation to receiving your earnings. **Private Chef, Parma, Italy**: If you're seeking **Private Chef** jobs in…
- Full-time
Event Planner
Broadwick·London, United Kingdom
Company: Salt Hospitality Studio Role: Event Planner Reports into: Event Planning Team Location: London Contract Type: Full Time, Permanent (42.5 hours per week) WHO SALT HOSPITALITY ARE: Salt Hospitality Studio is a new hospitality business, launched as a joint venture between Smart Group and Broadwick. Salt is the exclusive catering and hospitality partner across Broadwick's 12 London venues, including Magazine…
- Full-time
Brand & Communications Executive
Two Circles·London, United Kingdom
We are Two Circles, a Sports & Entertainment Marketing business. We grow audiences and revenues by knowing fans best. We work with clients to help them understand & influence what their fans are doing - the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use…
- Hybrid
- Full-time
M&I Sales Team Lead - Events
M&I·London, United Kingdom
M&I Sales Team Lead Borough, South London (SE1 1EP) - Hybrid M&I M&I, launched in 2006, brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark…
- Hybrid
- Full-time
De-Fi Engineer
G-20 Group·London, United Kingdom
About G20 Group G-20 Group is a cross-asset trading firm headquartered in Switzerland, trading delta-one and derivatives markets globally. We combine startup agility with institutional-grade experience in proprietary trading, technology, and quantitative finance. Role Overview We’re expanding our team with a De-Fi Developer & Engineer – someone who has a true passion for innovation using blockchain technology within the spectrum…
- Full-time
Product Designer
Macphie Ltd·United Kingdom
Product Designer Location: Glenbervie, Aberdeenshire Full Time | Permanent | Monday to Friday Join our Team at Macphie Let us introduce ourselves... Macphie is an internationally acclaimed family-owned ingredient manufacturer, proudly situated in the picturesque and tranquil landscape of Glenbervie in Aberdeenshire, with additional sites in Glasgow and the Midlands. Our expertise spans a spectrum of delicious food solutions, including…
- Full-time
