Front of House Supervisor
Roles: Casual Front of House Supervisor
Reports into: Ticketing Manager
Location: Troxy, Stepney, London
Contract Type: Casual contract
Who Broadwick are:
Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Who Troxy are:
Troxy is East London’s iconic Grade II-listed Art Deco venue with a flexible 3,100 capacity across its dramatic Auditorium and circle. It blends historic character with state-of-the-art production to host everything from live music and award ceremonies to brand showcases, film shoots and private events.
What we’re looking for:
We are looking for passionate and driven Front of House Supervisors to join our busy operations team during each event. You will help to oversee the events each night, by aiding customers with any queries, and liaising between our bars, box office and security teams to ensure that everything is running smoothly. You will work events on evenings and weekends, and be a proactive and friendly face, aiming to resolve issues quickly.
What you’ll be responsible for:
- Supervising the Front of House team, including ushers and ticket scanners, ensuring excellent customer service throughout the event
- Supporting the Duty Box Office Supervisor by managing customer enquiries away from the box office, allowing them to focus on ticketing operations.
- Welcoming guests and acting as the primary point of contact for customer queries throughout the venue
- Assisting guests with accessible requirements, including escorting wheelchair users and other accessible patrons to their allocated viewing areas.
- Managing customer reseating requests and resolving seating issues where appropriate.
- Coordinating audience movement and maintaining an organised, safe and welcoming front of house environment.
- Acting as the first point of contact for operational queries from security, escalating matters where appropriate.
- Liaising with the Event Manager, Box Office, Bars, Security and other operational departments to ensure the smooth running of each event.
- Resolving customer complaints professionally, knowing when issues should be escalated to the Event Manager.
- Remaining vigilant for welfare and safety concerns, reporting incidents promptly and ensuring accidents are recorded in line with company procedures.
- Participating in training and briefing sessions as required.
What you'll need to have:
- Experience working in a similar venue/environment.
- Clear and confident communicator, both verbal and written.
- Experiencing working operationally, and within a mixture of departments.
- Problem solver, proactive thinker.
- Excellent customer service skills.
- Calm attitude under pressure.
- A friendly and warm persona, with a genuine desire to help both customers and the Troxy team.
- Flexibility: you must be available to work evenings and weekends.
- A genuine love for music and live events.
Nice to have:
- First Aid trained.
- Experience as a manager in a similar environment.
- Awareness of night-time culture.
Similar roles
Chef de partie / Sous Chef - Central Otago - Summer 2026/2027
Cloudy Bay Vineyards·Cromwell, New Zealand
The summer season is on its way! * Are you passionate about food experiences? * Would you like to work with a world class wine brand? We are seeking a motivated and hands-on Chef de Partie / Sous Chef to join our kitchen team who can bring their flair for high-quality food to create engaging food experiences for our guests…
- Contract
- Skilled Migrant (Residence) — PR, points-based, no single employer
COOK/CHEF
MK Restaurant Café and Bar·New Farm, Australia
Location: New Farm, QLD 4005 Salary: $75,000 – $85,000 per annum superannuation Employment Type: Full-time MK Restaurant Café and Bar is seeking a skilled and experienced Cook/Chef to join our kitchen team. The successful applicant will be responsible for preparing and cooking quality meals while maintaining high standards of food quality, presentation, hygiene and kitchen safety. Key Duties and Responsibilities…
- Full-time
- AUD 75k–AUD 85k / yr
- Skilled Independent 189 — PR, no sponsor
Casual F&B Support
Broadwick·London, United Kingdom
Roles: Casual F&B Support Reports into: Bar and Facilities Manager Location: Troxy, Stepney, London Contract Type: Casual contract WHO BROADWICK ARE: Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences. Collectively we strive to push boundaries and disrupt the cultural landscape by combining big…
- Temp
1st Line Service Desk Agent
Valsoft Corporation·Liverpool, United Kingdom
About us… We are passionate about delivering the latest software and tech to our growing customer base across the UK, Australia & the US. With our Insight Driven and Frictionless Commerce cloud-based applications serving an incredibly diverse range of Retailers, we have become one of the UK’s best innovators, winning numerous awards (including the IT Europa SaaS Awards & UK…
- Hybrid
- Full-time
Marketing & Operations Coordinator
Horizontal Digital·Leeds, United Kingdom
Marketing & Operations Coordinator - UK At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic…
- Hybrid
- Full-time
Data Protection Executive
Motability Foundation·Harlow, United Kingdom
SALARY: £37,000 TO £40,000 PER ANNUM * 2 positions available* Hours: 12 month fixed term contract, 37.5 hours per week, Monday to Friday. Reports to: Senior Data Protection and Internal Audit Manager Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free…
- Hybrid
- Contract
Salesforce Technical Project Manager (FTC)
Private Luxury Events·London, United Kingdom
Salesforce Technical Project Manager (FTC) Borough, South London (SE1 1EP) - Hybrid WORLDWIDE EVENTS GROUP Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection. Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline…
- Hybrid
- Contract
Operations Manager
Good Tuesday·United Kingdom
Good Tuesday is a design-led stationery brand and a certified B Corp. We bring “the Art in Planning” - creating beautiful tools to help people plan their time. We believe good planning creates space for what really matters. We have all the makings of an iconic brand; impactful products, a loyal community, and a strong sense of purpose. We're growing…
- Full-time
