Manager, Learning Management Operations (EAII Advisors)

This position is with EAII Advisors, Evidence Action's technical partner in India.

About EAII

EAII Advisors, Evidence Action’s technical partner in India, supports state governments in delivering evidence-based public health programs, including safe drinking water initiatives and school and Anganwadi-based National Deworming Day and iron and folic acid supplementation. Operating across 10 states, EAII Advisors provides technical assistance to ministries of health, education, water, and women and child development, reducing health burdens in impoverished communities and improving the long-term wellbeing of children and families. 

For more information, read about our work here: About Evidence Action and EAII

About Evidence Action

At Evidence Action, we deliver data-driven interventions that transform lives at an unprecedented scale. We identify neglected global health issues and deploy proven solutions, forging healthier futures for generations.
Our model operationalizes leading academic research (including from Nobel-winning economists). We measure progress and outcomes at every stage to ensure we’re making a real impact for people living in poverty and suffering from preventable or treatable health issues. Operating across 11 countries, our team of 900+ has reached over 500 million people, working closely with governments to scale these interventions.

• Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains. 
• Through Safe Water Now, we’ve saved the lives of over 15,000 children. 
• Our Accelerator explores untapped opportunities in global health, testing low-cost interventions with the greatest potential to save and improve lives. 

At Evidence Action, your colleagues are your greatest asset. You'll partner with high-caliber colleagues in an environment blending innovation, autonomy, and teamwork. Our team excels in disruptive thinking and believes in rolling up our sleeves to get things done. If you're looking to work flexibly and with purpose, join a team that delivers measurable change for millions.

The Role

We are seeking a technically strong, operationally rigorous Manager to own the ILC intervention through its full lifecycle — first establishing and validating the pilot, then driving its scale-up across new and existing geographies. This is a sequential mandate: the Manager sets up the pilot, proves the model on the ground, and subsequently leads the transition into full-scale, multi-site operations. Throughout, the role carries direct ownership of regional teams and ground operations.

The ideal candidate brings deep operational and technical experience — someone who has run field operations hands-on, solved device- and system-level problems directly, and later scaled those operations into a repeatable, standardised model. 5–8 years relevant experience required.

Responsibilities

Operations Delivery (35%) —

•  Own day-to-day ground operations end-to-end: site setup, installation quality, O&M adherence, supply and logistics, and water-quality benchmarks. 
• Establish the pilot's operational backbone —SOPs, workflows, escalation paths — then progressively harden and standardize these systems for scale. 
• Run root-cause analysis on operational bottlenecks and drive continuous improvement across sites.
•  Manage vendor performance, field logistics, and resource allocation in low-infrastructure settings. 

Technical Ownership (30%)

• Serve as the technical lead for the ILC intervention — dosing calibration, chlorine residual management, device configuration, and troubleshooting across varied field infrastructure.
• Own operational performance across intervention sites, including installation quality, O&M adherence, water-quality benchmarks, and real-time data validation through dashboards and raw-data review.
• Diagnose recurring technical and operational failures, design scalable solutions, and embed corrective protocols across teams and geographies.
• Collaborate with academic and technical partners, vendors, and the product team to strengthen device performance and field protocols.

Team Building & Management (20%)

• Hire, structure, and lead new field and coordination teams - defining roles, KPIs, and reporting lines aligned to program priorities.
• Provide direct leadership, mentorship, and structured performance management to team members, driving accountability and a culture of transparency and learning.
• Run structured performance management via trackers, dashboards, and review cadences.

Stakeholder Collaboration (15%)

• Contribute to the development of tools, frameworks, training materials, and methodologies for effective knowledge transfer and capacity building.
• Represent the LMT with government departments (e.g., JJM, PHED / RWSS), academic partners, and community stakeholders, championing technical and programmatic excellence.
• Communicate insights, risks, and recommendations to ISW leadership in a timely and structured manner.

• Bachelor's degree in Engineering (Civil, Mechanical, Chemical, or Environmental) or a closely related technical discipline
• Minimum of 5-8 years of experience in technically complex program delivery, with demonstrable, including hands-on field operations and a subsequent scale-up
• Proven experience hiring, structuring, and leading teams, ideally across dispersed geographies in rural or resource-limited settings
• Strong ability to use data for decision-making, protocol design, and continuous improvement
• Excellent spoken and written English, with the ability to synthesise information and produce high-quality documents to tight deadlines
• Willingness to travel up to 40% of the time domestically

Desirable

• Master's degree in Engineering, Management, or a related discipline
• Experience running large, multi-site field operations, ideally having taken an operation from pilot through to scale-up
• Exceptional ability to work with minimal supervision while proactively surfacing progress and bottlenecks to leadership

EAII provides a comprehensive benefits package for employees which include:

• Comprehensive health insurance with IPD and OPD provisions,
• Life and Accidental insurance
• PF, ESIC and Gratuity as per statutory requirements
• Mental and physical well-being benefits
• Learning and Development benefit
• Generous leave
• Avenues for engagement and recognition

Compensation

Competitive and commensurate with the individual's credentials, experience, and previous pay scale

All contracting arrangements will be made through EAII Advisors Private Limited. EAII is an equal opportunity employer. Employment at EAII is based solely on an individual's merit and qualifications directly related to professional competence. EAII does not discriminate against any employee or applicant because of race, caste, creed, colour, religion, gender, origin, disability, marital status, or any other basis protected by law.

Note: This role will be open for applications until May 31st, 2026. Please apply at your earliest convenience. We may close this search earlier than the specified date if we find the right fit. Due to the volume of applications received, we will only be able to contact shortlisted candidates.