Membership Manager (Golf & Leisure)
Brocket Hall is the prestigious home of two championship golf courses, a world-class Academy, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the launch of our new gym in June, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance. We are seeking a passionate Membership Manager to join our team.
This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.
Membership onboarding and management
· Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.
· Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.
· Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
Renewals
Manage the renewals process end-to-end: planning, communications, follow-up and completion on time.
- Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
Relationships, retention and upgrades
Be a key point of contact for members, handling queries and following issues through to resolution.
- Keep members engaged throughout the year through planned communication and touchpoints.
- Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
Member events
Plan and deliver a calendar of member social events and engagement activity.
- Coordinate with Operations and F&B to ensure events are well organised, well communicated and delivered to a high standard.
- Gather feedback to improve participation and member satisfaction.
Systems, reporting and standards
Keep membership records accurate across all systems (CRM/membership management systems and billing records).
- Provide regular reporting on membership numbers, renewals, upgrades and engagement.
- Handle member data responsibly and in line with GDPR and confidentiality requirements.
- Pension Plans
- Access to golf facilities
- Staff discount on leisure membership
- Staff discounts on retail and food & beverage
- Opportunities for training and development
Similar roles
Purchase Ledger Assistant
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Hybrid
- Part-time
CRM Executive
Debenhams Group·Manchester, United Kingdom
About us At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy! We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be…
- Full-time
Customer Care Support
Accora·Orwell, United Kingdom
2 x vacancies to fill! Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive…
- Full-time
Product Test Engineer
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Full-time
Investment Platform Services Manager
PIC·London, United Kingdom
About PIC Pension Insurance Corporation (PIC) helps secure the pensions of current and future policyholders through strong risk management, exceptional customer service, and market-leading asset and liability management. We're building a new Investment Platform Services (IPS) team to own and evolve our relationship with BlackRock's Aladdin platform following a major implementation programme. This is an exciting opportunity to join a…
- Hybrid
- Full-time
Sachbearbeiter (m/w/d) Luftfracht Export
Nippon Express Europe GmbH·Germany
Die NX Group gehört zu den größten Logistikanbietern weltweit. Mit über 78.000 Mitarbeitern an mehr als 3.000 Standorten in 57 Ländern bieten wir unseren Kunden umfassende Logistikdienstleistungen aus einer Hand. Die NIPPON EXPRESS (DEUTSCHLAND) GmbH & Co. KG ist unsere deutsche Landesgesellschaft, die 1981 gegründet wurde und ihren Hauptsitz in Mönchengladbach hat. Aktuell beschäftigen wir rund 1.000 Mitarbeiter an 18…
- Full-time
- Blue Card — tied; settle 21–33mo
Senior Finance Manager
Adzuna·Fulham, United Kingdom
Contract type: Permanent Contract hours: Full-time Location: Fulham, SW London Salary: £75k - £85k depending on experience + stock options ABOUT ADZUNA Adzuna is a job search engine that lists every job, everywhere. From our launch in the UK in 2011, we now have tens of millions of visitors a month and are busy conquering the world from our office…
- Hybrid
- Full-time
Applications Engineer
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Full-time
