Customer Care Support

2 x vacancies to fill!

Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive the best experience possible.

The Customer Care team play a key role in the journey:

• Info Enquiries - Provide helpful knowledge on the products and delivery procedures
• Quotations - provide a quote quickly following an assessment or enquiry
• Order processing - process order quickly to ensure delivery lead times are met
• Updating customer - update customer on delivery dates (providing PODs)
• Aftersales Care (tech support/queries) - Deal with any queries or issues quickly and efficiently, to maintain the customer satisfaction we have given previously

(Includes taking card payments, requiring operatives to be PCI DSS compliant).

As a member of our Customer Care team, you will be at the forefront of our customer interactions, serving as the primary point of contact for inquiries, assistance, and issue resolution.

Your Contribution: Making a Positive Impact

• Order processing- retail sector, homecare sector, care home sector
• Quote processing- retail sector, homecare sector, care home sector
• Customer order updates- delivery, proof of deliveries updating on stock
• Liaison with 3rd party warehouse partner
• Provide support and resources for sales personnel
• Over the phone product assistance

Key goals and KPIs

• Be a team player, helping others and providing customer service excellence
• Customer feedback is recorded and financial targets are linked

Skills and abilities

It is essential that the postholder has:

• Strong communication (oral and written) and numeracy skills
• Effective and confident telephone skills, with an excellent level of English
• Ability to work effectively both individually and in a team
• Ability to flourish in a competitive environment
• Good ICT skills

Other requirements

It is essential that the postholder has:

• Attention to detail, with good planning and organisational skills
• Drive and enthusiasm
• The potential to grow and develop in line with the business
• High degree of self-motivation and ambition
• Ability to influence and engage with colleagues, peers, key customers and prospects
• Positive, confident and determined approach
• Continuous improvement mindset
• Full driving licence

Essential Skills for Making a Difference: We take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company's long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.

Our Commitment to Supporting You: At Accora, we prioritise our employees' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.

Celebrating Diversity: Why It Matters to Us: We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

• Competitive salary
• Company laptop provided
• Annual leave: 25 days per year and public holidays
• Private medical healthcare cover
• Training and development opportunities
• Free hot/cold drinks and snacks etc.
• Free parking

About Accora:

We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.

This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.

If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care

Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected]