CRM Executive
About us
At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy!
We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.
We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact.
Be bold. Be creative. Be a community.
THE ROLE
We are looking for a CRM Executive to join our boohooMAN team, this role is based in Manchester 5 days per week.
You will be working in a really varied position getting to work across key lifecycle, loyalty, retention and brand initiatives aimed at driving value and loyalty from our customers. We work with an enterprise CRM system (Bloomreach) so you will have the opportunity to utilise functionality to deliver value.
WHAT YOU'LL BE DOING
- Coordinating with marketing and merchandising teams to create, manage and deliver a campaign content plan across multiple global markets. Ensuring all communications on email, mobile push notifications and SMS are on-brand, accurate, relevant and timely.
- Supporting the delivery of other CRM channels.
- Assisting the development of segmentation strategies to ensure campaigns are suitably targeted to maximise channel engagement rates and conversion.
- Creating innovative and engaging content; driving customer acquisition, retention and reactivation. Pushing boundaries and exceeding KPIs and objectives.
- Reviewing of campaign performance and reporting on results to key stakeholders with actionable insights
- Monitoring channel deliverability
- Ad hoc projects including segmentation and targeting strategy application to technological development within CRM.
MORE ABOUT YOU
We are looking for an enthusiastic and detail-oriented CRM Executive with experience working in a fast-paced team supporting with the planning and execution of key communications across email, push & SMS to drive sales, retention and customer loyalty
We need someone who can get stuck in and can re-act quickly to changes within a fast pasted environment whilst collaborating cross functionally across digital marketing as well as trade, brand, design and analytics.
We want you to be familiar with CRM software and have experience in a fast-paced, high-volume retail environment. We want you to show us you are proactive and results-driven with a passion for thinking customer first and have the ability to communicate well with all stakeholders when briefing or sharing results is essential
Why Join Us?
2026 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams Group.
Let’s lead the change together. 🚀
#LI-LF1 #LI-onsite #LI-CRM
Similar roles
Membership Manager (Golf & Leisure)
Brocket Hall·Welwyn Garden City, United Kingdom
Brocket Hall is the prestigious home of two championship golf courses, a world-class Academy, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the launch of our new gym in June, which will feature state-of-the-art facilities and advanced technologies designed to introduce…
- Full-time
Purchase Ledger Assistant
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Hybrid
- Part-time
Customer Care Support
Accora·Orwell, United Kingdom
2 x vacancies to fill! Are you a people-oriented individual with excellent communication skills and a passion for providing exceptional customer service? Do you enjoy problem-solving and going the extra mile to ensure customer satisfaction? If so, we have an exciting opportunity for you! Join our dedicated Customer Care team and play a crucial role in ensuring our customers receive…
- Full-time
Product Test Engineer
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Full-time
Investment Platform Services Manager
PIC·London, United Kingdom
About PIC Pension Insurance Corporation (PIC) helps secure the pensions of current and future policyholders through strong risk management, exceptional customer service, and market-leading asset and liability management. We're building a new Investment Platform Services (IPS) team to own and evolve our relationship with BlackRock's Aladdin platform following a major implementation programme. This is an exciting opportunity to join a…
- Hybrid
- Full-time
Senior Finance Manager
Adzuna·Fulham, United Kingdom
Contract type: Permanent Contract hours: Full-time Location: Fulham, SW London Salary: £75k - £85k depending on experience + stock options ABOUT ADZUNA Adzuna is a job search engine that lists every job, everywhere. From our launch in the UK in 2011, we now have tens of millions of visitors a month and are busy conquering the world from our office…
- Hybrid
- Full-time
Applications Engineer
Indra Group UK & Ireland·Market Deeping, United Kingdom
Indra Park Air work with customers all over the globe to make air travel safer. For over 50 years we’ve been one of the leading producers of VHF and UHF radios, providing the vital link between the ground and the air for passenger, freight and military aircraft. The reasons behind our success are simple and won’t change. First, we work…
- Full-time
Tennis Coach - Casual - Oxstalls Sports Park
Freedom Leisure·United Kingdom
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re…
- Temp
