Enterprise Client Account Director

Pinewood.AI is looking for an Enterprise Client Account Director to own and develop relationships with some of our largest and most strategically important automotive retail customers in the UK.

This is a senior, commercially focused role with end-to-end responsibility for a small portfolio of complex enterprise accounts. You’ll build trusted relationships with senior and executive stakeholders, develop a deep understanding of each customer’s business and ensure they maximise the value of the Pinewood.AI Automotive Intelligence Platform and our growing portfolio of AI solutions.

You’ll work closely with customers and our internal teams through implementation and multi-site rollouts, helping to ensure the platform is configured around their operational requirements, supporting adoption across their business and maintaining a strong strategic relationship once they are live.

Beyond successful delivery, you’ll be responsible for the long-term commercial development of your accounts. You’ll identify opportunities to increase platform adoption, introduce additional products and capabilities, and build strategic account plans that support retention, revenue growth and measurable customer outcomes.

Working closely with Delivery, Product, Support, Sales and other teams across Pinewood.AI, you’ll act as the senior internal voice of the customer while ensuring we maintain a clear commercial focus. This role would suit someone who understands complex automotive retail organisations, can operate confidently at executive level and knows how to turn strong customer partnerships into sustainable commercial growth.

Key Responsibilities

• Own the strategic relationship and commercial performance of a portfolio of large enterprise automotive retail customers.
• Build trusted relationships with operational leaders, senior decision-makers and C-suite stakeholders.
• Develop strategic account plans covering customer objectives, adoption, retention, opportunities, risks and long-term growth.
• Support customers and internal teams through implementation and complex multi-site rollouts, ensuring strong alignment and adoption.
• Maintain oversight beyond go-live, helping customers embed the platform and achieve measurable business value.
• Identify underutilisation and work with customers to improve platform adoption, configuration, processes and usage.
• Own account growth targets, identifying and closing upsell and cross-sell opportunities across the platform, AI solutions, integrations, training and professional services.
• Lead commercial conversations around renewals, site and user expansion, additional products and services, and contract development.
• Run executive business reviews, using customer and platform insight to demonstrate value, address risks and agree future priorities.
• Coordinate across Product, Delivery, Support and Sales to ensure customer priorities, issues and opportunities are understood and progressed.
• Act as a senior escalation point for complex customer challenges, coordinating the right teams to reach effective resolutions.
• Understand each customer’s wider technology landscape, operating model and strategic direction to identify further opportunities for Pinewood.AI.
• Introduce customers to relevant new products, AI capabilities and platform developments that can improve performance and create value.
• Represent customer feedback internally, providing insight to Product and leadership teams to support future development and improvement.
• Maintain accurate account plans, pipeline, forecasts, opportunities and customer activity within Microsoft Dynamics CRM.

Requirements

• Significant experience managing large enterprise accounts within SaaS, enterprise software, automotive technology or a similar environment.
• Strong understanding of automotive retail operations, systems and commercial challenges.
• Experience working with enterprise automotive retailers and technology covering areas such as vehicle sales, aftersales, parts, finance, accounting, CRM or customer engagement.
• Proven ability to build trusted relationships with C-suite, senior leaders and operational stakeholders.
• Strong commercial track record across customer retention, renewals, account growth, upselling and cross-selling.
• Experience developing and delivering strategic account plans across complex organisations.
• Experience supporting major software implementations, transformation programmes or multi-site rollouts.
• Ability to understand customer challenges and translate them into relevant technology solutions and commercial opportunities.
• A consultative, solution-led approach, with the confidence to challenge customers constructively and act as a strategic partner.
• Strong negotiation skills and experience leading complex commercial and renewal conversations.
• Excellent communication, presentation and stakeholder management skills.
• Strong analytical skills, with the ability to use customer, platform and commercial data to identify risks and opportunities.
• Comfortable coordinating multiple internal teams around complex customer requirements.
• Highly organised, with the ability to manage competing priorities across a small portfolio of strategic accounts.
• Comfortable travelling regularly to customer locations across the UK.
• Experience using Microsoft Dynamics or a comparable CRM platform.

Why Join Us?

Pinewood.AI is at an exciting stage of its growth, expanding its Automotive Intelligence Platform with major automotive retail groups in the UK and internationally while continuing to invest in new AI, data and intelligence capabilities.

As an Enterprise Client Account Director, you’ll sit at the heart of some of our larger customer partnerships. These are complex, strategic relationships where the technology has the potential to influence operations across hundreds or thousands of users, multiple sites and almost every area of an automotive retail business.

You’ll have the opportunity to work with senior leaders from some of the UK’s largest automotive retailers, helping them successfully adopt new technology, improve how their businesses operate and unlock greater value from Pinewood.AI over the long term.

With our Automotive Intelligence Platform continuing to evolve and AI becoming increasingly embedded across the customer and employee journey, there is also significant opportunity to introduce new capabilities into established enterprise customers and directly influence both their success and Pinewood.AI’s continued growth.

Benefits

• Competitive base salary
• Performance-related bonus with strong OTE potential
• Share scheme
• Hybrid working
• 25 days holiday plus all UK bank holidays
• 4x life assurance
• Enhanced family-friendly leave, including 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
• Employee Assistance Programme (EAP), providing free, confidential 24/7 support for you and your immediate family, including counselling, legal and financial advice, and wellbeing resources
• Ongoing training and professional development
• Cycle to Work scheme, helping you save up to 40% on bikes and accessories through salary sacrifice
• Eyecare vouchers, including a free eye test and contribution towards prescription glasses
• Regular social events
• Employee recognition and awards
• Exclusive Gym membership scheme

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions designed around how automotive businesses work, recognising what makes them different.

Pinewood.AI is an Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business. Our cloud-based, secure, end-to-end ecosystem helps customers unlock the value of their data, streamline operations, improve decision-making and deliver better customer experiences.

Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.