Business Development Manager

As Lilli targets a double-digit growth over the next three years, we are seeking an experienced Business Development Manager to join the revenue team. Primarily focusing on new business, the role of the Business Development Manager will be to build revenue for both our Local Authority, Domiciliary Care and Direct to Consumer portfolios

This role is critical to the future success of the company. The role will carry an individual revenue target, delivered by the Business Development Manager. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast-growing company. Success will provide opportunity for career growth as Lilli grows and expands, new team members will follow and therefore so will additional responsibilities for the right person, into potential new markets both in the UK and overseas.

£45,000 - £55,000 Per annum

£500 a month Car Allowance

£20K OTE

Monthly phone allowance

Customer generation:

• Engage with potential and existing customers to identify and win contracts for Lilli.
• Create and manage a pipeline of new and existing business growth through customer contact.
• Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders.
• Manage customers through the sales process to successful conclusion. This may include managing of pilot programs to gather evidence to support our offering. 
• Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner.
• Identifying and work with partners to facilitate quicker revenue acceleration.
• Deliver product demonstrations as part of the sales process.
• Bring value and joy through every interaction with our customers.

Account Management:

• Support the management of accounts creating growth and new opportunities through strong stakeholder management.
• Support programme planning and execution utilising relevant software.
• Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery.

Billing and Revenue:

• Ensure contracts are prepared, we are in customer systems and that POs are received. 
• Coordinate with relevant departments to ensure timely delivery and resolution of customer orders.

Documentation and Record-Keeping:

• Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system.
• Generate reports and analyse data to identify trends and areas for improvement.
• Experience in forecasting revenue.

Product/Service Knowledge:

• Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. 
• Provide clarity to customers as to where Lilli can be deployed successfully
• Provide feedback on competitors and new product features to the Product team.

Collaboration with Teams:

• Liaise with other departments to deliver customer outcomes such as business case creation, events and product development.
• Represent Sales within the business at various internal events.

Skills & Qualifications

• You will have 5+ years’ experience in Business Development roles in a Health or Social Care environment.
• Degree level qualified and or relevant experience.
• Excellent communication skills, both verbal and written.
• You will have excellent presentation skills, be personable and demonstrate experience of being customer facing.

• Proficiency in using customer service software, CRM systems, and basic computer applications.
• Experience of building revenue through both a cold calling and account management perspective is required.
• You will demonstrate experience of creating and executing account and sector plans in support of a wider vision.
• Experience of utilising cloud-based CRM systems, Microsoft products and other tools to support your in-role success.
• Strong problem-solving abilities and a patient, empathetic attitude.
• Ability to multitask and work in a fast-paced environment
• Detail-oriented with good organisational skills
• U.K Driving licence and willingness to travel when required.

About You

• Deal focused with a purpose led customer centric approach
• Ability to solutionise in challenging situations
• Team player with good interpersonal skills
• Willingness to learn and adapt to new procedures or technologies
• Positive and friendly attitude with an ability to form positive new relationships 
• Excellent time management 
• Comfortable cold calling potential clients to start the sales process.

• We are a remote company with flexible working hours and believe that having an inspiring space to work is important.
• We don’t have an office so we will provide everything you need to set you up at home
• We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
• We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
• Unlimited Work Away from Home days
• A generous 28 days’ annual leave + bank holidays
• Health Cash Plan
• Electric Car Scheme