Technical Delivery & Account Manager
Position Overview
Natterbox is seeking a driven technical professional to fill a dual-impact role combining Professional Services (PS) consulting with Technical Account Management (TAM). You will drive the hands-on delivery of new client implementations while serving as a trusted technical advisor to our established client base. This role is ideal for a customer-facing technical expert with experience deploying contact centre solutions and ensuring the long-term technical health of key accounts.
Key Responsibilities
Project Delivery
• Onboarding of new customers
• Lead end-to-end technical implementations of Natterbox contact centre solutions integrated with Salesforce.
• Conduct discovery workshops to gather technical requirements, map business processes, and design architecture.
• Configure call flows, routing, CTI integrations, custom reporting.
• Manage User Acceptance Testing (UAT), training and go-live deployment support.
Technical Account Management
• Act as the primary technical point of contact for assigned key accounts post-implementation.
• Conduct regular technical health checks, platform audits, and system optimisation reviews.
• Partner with Account Managers to identify growth opportunities and assist with technical expansions.
• Serve as an escalation bridge between clients, Tier 2 support, and engineering teams to resolve critical technical issues.
- Proven experience in a customer-facing role, with a track record of managing client relationships and delivering technical or professional services to external stakeholders.
- Currently living in Australia and holds the full legal right to work in Australia on a permanent, full-time basis (sponsorship is not available for this role).
- Hands-on technical experience in at least one of the following: telecommunications or contact centre implementations; Salesforce administration; or Salesforce development. This is a non-negotiable requirement - candidates without this background will not be progressed.
- Experience supporting the management of multiple stakeholders and concurrent projects.
- Comfortable navigating ambiguity - able to extract clear signals and action items from unstructured conversations.
- Customer-oriented with excellent active listening skills, including the ability to pause, process, and clarify client needs before responding.
- High degree of self-awareness and the emotional intelligence to manage competing priorities and maintain composure under pressure.
- Strong critical thinking and developed problem-solving abilities.
- Excellent organisational and time-management skills.
- Exceptional interpersonal and professional communication skills.
- Demonstrated ability to thrive in a remote-first work environment, with strong self-regulation and proactive communication habits.
This remote-first position offers a flexible schedule and the opportunity to work at the forefront of cloud communications. You will be part of a forward-thinking team that values curiosity, emotional intelligence, and AI-driven innovation, providing a platform to manage global stakeholders while maintaining a healthy work-life balance.
Similar roles
Sales and Service Team Leader - Pet Insurance
ELMO Cloud HR & Payroll·Takapuna, New Zealand
Introduction Got a knack for bringing out the best in people, and a soft spot for making sure customers (and their pets) are looked after? We're after a Sales and Service Team Leader to lead our contact centre crew, a small, tight-knit team where you'll have real autonomy to shape how things run. About us At PD, we're all about…
- Full-time
- Skilled Migrant (Residence) — PR, points-based, no single employer
Educational Counselor
D succeed learners·India, Gambia
Department: Education counsellor/ Business Development Role: Inside Sales Executive – B2B Experience: 1–4 years Employment Type: Full-time Location: Jank Puri West Delhi Reporting To: Sales Manager / Business Head About the Role We are looking for a motivated and results-driven . Business Development Executive Inside Sales – B2B to join our Team. The candidate will be responsible for identifying potential…
- Full-time
Senior Sales Executive
Mr. Milk·India, Gambia
Senior Sales Executive – Inside Sales (Mr. Milk) Company Profile Mittal Group is a well-established business group headquartered in Pune, with a diversified presence across real estate, dairy, and farm operations. Mr. Milk , a part of Mittal Group, is committed to delivering fresh, high-quality dairy products with excellent customer service and efficient sales operations. Job Location Mittal House, Near…
- Full-time
Sales Specialist
SSI SCHÄFER·Singapore, Singapore
About the Group Become part of our success story! A leading global solution provider for all sectors of intralogistics – that is us: SSI SCHAEFER. What we also are: A family business that invests in the expertise, passion and talents of its employees. As one of the largest providers, we help our customers increase the efficiency and sustainability of their…
- Full-time
- Tech.Pass — self-sponsored, 2-yr
Senior Director - EMEA Startup Business Development
Coreweaveu·London, Canada
<div class="content-intro"><div> <div> <div class="gmail_quote"> <div> <div><span id="m_-113912706363268805m_-2746164444908759431gmail-docs-internal-guid-131e4fb0-7fff-b4e9-ff50-e8cf32449b1b">CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and…
- On-site
- Full-time
- Express Entry — PR day one, no employer
Commercial Account Executive- Customer Growth
Klaviyo·Sydney, Australia
<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll…
- On-site
- Full-time
- Skilled Independent 189 — PR, no sponsor
Sales Advisor - Part Time
EE·United Kingdom
Where: EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ) Part time: Permanent Hours: 20 hours per week (evenings) Start date: October 2026 onwards If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE. Maybe you’ve worked in retail,…
- Full-time
Sales Manager, SMB (Hunter)
Stripe·Chicago, United States
WHO WE ARE: About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have…
- Full-time
