Assistant Manager, Senior Assistant Manager, Service Ops, Service Academy

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

Overview

The Service Academy is dedicated to cultivating a culture of service excellence and celebrating those who consistently deliver extraordinary care to patients and colleagues. We are seeking a dynamic and committed individual to join our team as Assistant Manager / Senior Assistant Manager. This role offers the opportunity to shape recognition platforms, foster partnerships, and champion initiatives that elevate service culture across the organisation.

Job Responsibilities

• Awards Management & Recognition

o Lead the coordination of quarterly internal service awards and external service award submissions.

o Call for submissions, consolidate evidence, and manage scoring processes with precision and fairness.

o Liaise with organising committees to ensure seamless award presentations and events.

o Drive improvement projects for service awards and recognition systems employing automation / APIs

• Stakeholder Engagement

o Collaborate with internal partners such as HR, as well as external organisations, to drive award participation and recognition initiatives.

o Communicate effectively with diverse stakeholders to ensure timely and impactful submissions.

• Learning & Exposure

o Organise site visits to renowned service organisations, providing learning opportunities and inspiration for service champions.

o Curate meaningful experiences that reward and motivate staff for their dedication to service excellence.

• Service Academy Support

o Contribute to broader departmental functions, including co-training initiatives, e-learning and on-ground service coaching.

o Support the Academy’s mission of embedding service excellence into daily practice and culture.

Requirements

• Bachelor’s degree preferably in Learning & Development or related field. Possess ACTA, DDLP certification would be an advantage

• At least 3–5 years of experience in learning & development, awards management, or stakeholder engagement.

• Strong project management and organisational skills, with the ability to manage multiple priorities.

• Excellent communication and interpersonal skills to engage stakeholders across levels.

• Passion for service excellence and recognition, with a keen eye for detail and quality.

• Ability to work independently while contributing to a collaborative team environment.

• Excellent communication, problem solving, presentation, negotiation and interpersonal skill

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.