Housing Support Manager - Rotorua

* Support customers and whānau to achieve housing and social stability * Build meaningful relationships and make a lasting impact in your community * Permanent opportunity based in Rotorua with 5 weeks' annual leave + other benefits Te whiwhinga mahi - Our opportunity
As Housing Support Manager, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well. You will be skilled to hold difficult and courageous conversations with our customers and stakeholders when the situation demands.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. This also means that you will be able to travel long distance in and around the region.
You will also be required to work with our tenants on rent arrears and debt collection/recovery.
Ngā pūmanawatanga ōu - What you will bring
If you have the ability to build strong relationships, have courageous conversations and a genuine desire to transform our communities, then we would love to hear from you.
Here's what you will bring to the role: * You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life. * You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues. * You'll be comfortable and skilled to work on rent arrears and debt recovery. * You'll be technical savvy to quickly learn new tools and systems. * Experience in tenancy, emergency or social housing space will be an added advantage. * Added advantage if you have knowledge of Residential Tenancy Act. * We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs. * Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika. As this role requires travelling around the local area, you will have a current, full clean NZ driver's licence (pool vehicle provided).
Nōu te rourou - What's in it for you? We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance.
Mō mātou - Our Organisation
At Kāinga Ora, our mahi sits at the heart of Aotearoa’s housing system. Every day, we help shape how our customers live today and into the future. It’s meaningful mahi, and we’re transforming how we work so we can deliver even better outcomes.
Our transformation focuses on three things: * Our future – building a high performing organisation that delivers quality housing for generations. * Our tenants – warm, dry, well-maintained homes and the right support to help people live well. * Our people – simple processes, modern technology and opportunities to learn, grow and thrive. Guided by our values, we work together, put customers at the centre and continually challenge ourselves to be better.
Kāinga Ora is a place where people feel valued and supported. You’ll find opportunities to grow your skills and build a career you’re proud of, with fair pay and flexible ways of working that support both our people and our customers.
Ō tātou uara - Our values Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: * Manaakitanga – People at the Heart * Mahi Tahi – Better Together * Whanake – Be Bold Tūhono mai - Join us
To view the position description and apply for this role, please follow the online process via https://careers.kaingaora.govt.nz. All applicants, including existing employees, need to follow this process. If you have any questions about this role, please contact [email protected].
Please note, you’ll need support from your current People Leader to proceed with your application. Please let them know that you’ve found an opportunity that you’re excited about, if you haven’t spoken to them already.
Applications close on Sunday, 23rd August 2026 at 11:55pm. We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.