Panel Helpdesk Trainee (Voice)
About The Company:
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions with a culture that values collaboration, creativity, and personal growth.
We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and doers who don’t do status-quo. Authentic team members who show up to work every day being ourselves, are never afraid of new ideas or opinions, because we believe they matter.
As a global leader in market research and data solutions, Sago is committed to connecting human answers to business questions. The world is transforming, and Sago is continuously reaching new heights, redefining our solutions beyond our clients’ wildest expectations, and making it smarter, faster, and easier to gain insights that matter. We have done it for over 55 years with the brightest minds, and we are looking for more trailblazers who will help us pave new paths that connect our clients with audiences around the world.
POSITION SUMMARY:
Provide great customer service to Sago respondents through inbound calls (Voice process), aiming to drive respondent satisfaction and retention (International US Process)
KEY JOB RESPONSIBILITIES:
• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via inbound calls
• Review and investigate issues accurately and efficiently using computer systems
• Create and update tickets in CRM systems
• Maintain high level of accuracy while handling cases and record keeping tasks
• Maintain accurate customer records and document interactions
• Coordinate with internal teams when required
CORE COMPETENCIES:
• Fluency in English language (verbal and written) with strong communication skills
• Effective problem-solving and analytical skills to investigate, troubleshoot, and resolve respondent inquiries efficiently.
• Ability to multi-task and work under pressure
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST)
• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process
• Experienced and freshers can apply
Based on performance during the training period, you may have the opportunity to transition into a permanent position with the company.
- Remote opportunity
- Extensive Mediclaim benefit.
Similar roles
PPC Project Manager
E2M·Ahmedabad, India
About the Company E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300 experienced professionals, partnering with 400 digital…
- Full-time
Senior Manager Professional Services
LRN Corporation·Mumbai, India
Position: Senior Manager Professional Services Location: Mumbai, India About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and…
- Full-time
Sales Manager I
SWIGGY·Mumbai, India
Overview A Sales Manager owns the acquisition and engagement of single-outlet independent restaurants across an assigned city. You are the primary touchpoint for these restaurants—learning their business, understanding their challenges, and building a partnership where you help the restaurant partner directly drive their growth in orders, visibility, and customer engagement. This role is Consultative & On-Field and requires you to…
- On-site
- Full-time
Panel Helpdesk Associate
Sago·Gurugram, India
We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions. With a culture that values collaboration, creativity, and personal growth, we're looking for a Panel-Helpdesk Associate to join our team in India and contribute to our global success. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders…
- Remote
- Full-time
Panel Helpdesk Trainee (Backend)
Sago·Gurugram, India
About The Company: We're a team of innovators, strategists, and problem-solvers dedicated to helping our clients connect human answers to business questions with a culture that values collaboration, creativity, and personal growth. We are SAGO. Passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new…
- Remote
- Temp
Executive Business Partner, India
Openai·Mumbai, India
About the Team We are looking for an experienced Executive Business Partner to support our GM, India and our VP of India Sales, based in Mumbai. This person will help both leaders operate with clarity, focus, and momentum across India-specific priorities, India regional work, and HQ partnership. You will manage highly dynamic calendars, complex travel, internal and external communications, and…
- Hybrid
- Full-time
Manager- Brand Marketing
SWIGGY·Bengaluru, India
Responsibilities:- Influencer Strategy & Program Building * Own Instamart's influencer marketing strategy and roadmap end-to-end. * Build a differentiated creator ecosystem across macro, micro, emerging and regional creators. * Identify new creator formats, platforms, trends and cultural opportunities before they become mainstream. * Develop always-on and campaign-led influencer programs across Instamart's marketing priorities. * Build the systems, processes and agency…
- Hybrid
- Full-time
Head Barista
The Fresh Factory·Lucknow, India
We're looking for a Head Barista to lead our coffee and beverage program and build a culture of excellence. What you'll do: • Lead and train the barista team • Maintain exceptional coffee and beverage quality and consistency • Dial in espresso and optimize brew recipes • Drive service standards and guest experience • Manage inventory, equipment maintenance and daily…
- Full-time
