Home Ownership & Commercial Team Manager

Are you an experienced housing professional with a passion for delivering exceptional customer service and leading high-performing teams? We're looking for a Home Ownership & Commercial Team Manager to join Together Housing and play a key role in delivering high-quality services across our home ownership, leasehold and commercial property portfolio.

This is a fantastic opportunity to lead a dedicated team, work collaboratively across the organisation and ensure our customers receive an outstanding service while driving performance, maximising income and ensuring compliance with current legislation.

Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. 

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

Outline of Key Responsibilities of the Home Ownership & Commercial Team Manager role…

• Lead and support the Home Ownership & Commercial team, creating a positive, customer-focused and high-performing culture.
• Oversee the day-to-day management of shared ownership, leasehold, home ownership and commercial properties.
• Ensure the efficient management of shared ownership sales and resales, leasehold services and commercial lettings.
• Drive service performance, monitoring key targets and implementing improvements to maximise customer satisfaction and income collection.
• Manage leasehold and commercial agreements, ensuring compliance with current legislation, policies and best practice.
• Oversee lease extensions, freehold sales, rent reviews, legal enquiries and lease breaches, working closely with solicitors and other stakeholders where required.
• Work collaboratively with Asset Management, Compliance, Development, Sales, Finance and Neighbourhood teams to deliver seamless services for customers.
• Lead on Section 20 consultation processes, ensuring statutory requirements are met and customers are kept informed throughout.
• Monitor budgets, service charges and operational performance, ensuring value for money and effective financial management.
• Build and maintain strong relationships with customers, contractors, legal representatives and external partners.
• Identify opportunities to improve processes, enhance customer journeys and drive continuous service improvement.
• Keep up to date with changes in housing legislation and ensure services remain fully compliant.

We Are Looking for Someone Who Has…

• Experience working within the housing or property sector in a home ownership, leasehold or commercial property management role.
• Proven experience of leading, motivating and developing a successful team.
• Strong knowledge of shared ownership, leasehold management, commercial property management and relevant housing legislation.
• Experience of managing service charges, income recovery and legal processes relating to home ownership and leasehold services.
• Excellent communication and relationship-building skills, with the ability to work confidently with customers, colleagues and external stakeholders.
• Strong organisational skills with the ability to manage competing priorities and deliver results.
• A proactive, solution-focused approach with excellent attention to detail.
• Good IT skills and experience of using housing management systems and Microsoft Office.
• A recognised housing qualification, such as CIH Level 4 in Housing Management, or a willingness to work towards this qualification.

 In return, we are offering the successful candidate in the Home Ownership & Commercial Team Manager role…

• Salary: £43,140 per annum
• 27 days annual leave (rising to 32 over 5 years’ service) + bank holidays
• Hybrid working, 1 day a week in the Halifax, Wakefield, or Blackburn Office.
• You will be required to attend other offices as a team manager for rotational team days.
• A flexible working environment, with a range of family friendly policies
• You will be working 37 hours per week, Monday – Friday. Working arrangements are flexible in line with our Smart working culture
• Wide range of professional, and personal development training opportunities
• Attractive pension scheme
• A range of financial, health and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

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