Customer Infrastructure Specialist
We’re Hiring – Customer Infrastructure Specialist
Salary – £28,000 - £32,000 (DOE)
REMOTE WORKING
(Can be based out of one of our Focus group Hubs if preferred- Shoreham, Birmingham, Exeter)
(Internal Job Level- Senior Associate)
About Us:
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose:
We're hiring a Customer Infrastructure Specialist! This role ensures the stability, security and resilience of our customers’ IT environments, by proactively monitoring and responding to alerts across key platforms including Datto RMM, Acronis, Veeam, Inforcer and SonicWall NSM. By identifying issues early and resolving them quickly, from backup failures to security or configuration drift, you minimise customer risk, maintain compliance and support seamless business continuity.
Key Responsibilities:
- Monitor customer backup environments for errors, failed jobs and other anomalies
- Investigate and resolve system alerts before they impact client operations
- Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc.
- Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation
- Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions
- Analyse backup job reports, success rates and performance metrics to identify trends and optimisation opportunities
- Plan, test, and deploy security and system patches across client infrastructure
Skills & Experience:
- Prior experience in an IT or Telecom Support or Delivery role, typically at a second line level.
- Strong knowledge of Windows Server and desktop operating systems
- Experience with backup technologies and monitoring platforms (e.g. Veeam, Acronis, Spanning or similar)
- Experience with Windows Server, Active Directory, Exchange, Azure, and virtualisation platforms (VMWare, Hyper-V)
- Experience with Microsoft 365 and related backup/recovery strategies
- Strong experience in cloud technologies such as M365, Azure, Intune, SharePoint. Excellent troubleshooting and analytical skills
- Ability to communicate technical issues clearly to both technical and nontechnical stakeholders
- Understanding of monitoring tools and RMM platforms
Nice to have:
- Worked in an IT or Telecom Managed Service environment previously.
- Relevant vendor or industry qualifications (Microsoft, Gamma, LG, Meraki, SonicWall, Aruba or Cisco).
- Have an active Microsoft certification.
- Experience with PowerShell scripting and automation
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.
Key Benefits:
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
Ready to make a real impact? Apply now!
IND1
Similar roles
Junior Solution Architect
Solirius Reply·London, United Kingdom
About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful,…
- Hybrid
- Full-time
Senior Program Manager - Salesforce
Horizontal Digital·Dubai, United Arab Emirates
Senior Program Manager – Salesforce, EMEA At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises. We combine strategy, data, design, and technology to deliver meaningful…
- Hybrid
- Full-time
- Green Visa — self-sponsored, no tie
Solution Architect
Solirius Reply·London, United Kingdom
About us Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful,…
- Hybrid
- Full-time
Casual Room Attendant
Millennium Hotel and Resorts UK·Cardiff, United Kingdom
Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our academy where you’ll be able to excel your career with apprenticeship and develop your careers within our Brands. The Copthorne Cardiff is looking for a Casual Room Attendant…
- Full-time
QA Embedded Tester (12 months)
Hutch·London, United Kingdom
QA Embedded Tester | QA | London | Permanent We’re Hutch, a mobile games developer & publisher with studios in central London, Dundee and Canada. Our mission is to build the most diverse and engaged automotive gaming community on mobile. Our games have been played by over 300 million people, with new titles in development. We believe in putting our…
- Hybrid
- Full-time
Senior Investment Risk Analyst
Janus Henderson·London, United Kingdom
Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together. Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and…
- Full-time
Multi Drop Delivery Driver
ATA LTD·Cumbernauld, United Kingdom
Join ATA North’s Growing Delivery Team ATA North is looking for reliable, professional Delivery Drivers to join our growing Glasgow operation. This self-employed opportunity offers consistent work, competitive earnings and the support you need to succeed in a fast-paced delivery environment. Pay & Vehicle Package * £180 flat day rate * Weekly payments – paid two weeks in arrears *…
- Full-time
Group Exercise Instructor - Casual - Ringwood Health and Leisure Centre
Freedom Leisure·Ringwood, United Kingdom
Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure…
- Temp
