Cloud IT Technician

Join our dedicated technical team at Natterbox as an IT Support & Automation Specialist. In this role, you will be instrumental in ensuring our staff have the cutting-edge equipment, systems, and support needed to excel. Natterbox is a rapidly expanding technology company, and this position is perfect for someone who is passionate about helping people, solving complex IT challenges, and taking pride in managing well-organised, automated systems.

You will have the opportunity to design and implement innovative solutions using code, scripts, and AI to improve efficiency across the business. If you are a pragmatic problem-solver with a strong interest in business technology and a drive to automate and improve processes, we encourage you to apply.

Key Responsibilities:

• Provide first-line IT support for all Natterbox staff, including PC and Mac setup, configuration, management, and maintenance.
• Install and configure laptops, software, and cloud applications.
• Assist with office networking, including WiFi and internet connectivity.
• Manage device security, including data privacy, antivirus, and anti-malware systems.
• Oversee mobile device management (MDM), including SIMs, phones, and tablets.
• Administer cloud-based services, primarily Google Workspace, Gemini, and other key business applications.
• Design, build, and manage automation and integration workflows between core business systems (e.g., Salesforce, Jira) using tools like Zapier, n8n, or custom scripts.
• Utilise and integrate AI tools to enhance departmental and employee productivity.
• Develop and maintain user guides, help documents, and knowledge base articles.
• Conduct staff training sessions and provide ongoing technical guidance.
• Manage internal asset registers, system logs, and other technical databases.

Essential Skills & Experience:

• Proven experience in an IT support, development, or similar technical role.
• Hands-on experience with PC and Mac hardware, operating systems, and their setup, configuration, and management.
• Demonstrable skills in providing technical assistance, support, and training to users of varying technical abilities.
• Experience using scripting, coding, or automation tools to integrate systems and improve processes.
• A strong understanding of information security best practices.
• Proficiency in using spreadsheets with formulas and functions for data management and analysis.
• An "AI-first" approach to problem-solving, with experience using AI tools for research, coding, and automation.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly to both human and AI audiences.
• Strong organisational and time-management skills with a high level of attention to detail.
• A natural curiosity and desire to understand, improve, and automate processes.
• Must have the permanent and unrestricted right to work in the UK. Please note, we are unable to offer visa sponsorship for this role.

Desirable Attributes:

• Professional certifications, such as Google Workspace Administrator.
• Experience working with APIs.
• Educated to A-Level standard or holding equivalent vocational qualifications (e.g., BTEC, IT apprenticeship) in a technical subject.
• Ability to work effectively and communicate with staff at all levels, from junior team members to senior executives.

Working Arrangements:

• This role is predominantly office-based at our location in Oxted, Surrey, due to the hands-on nature of the responsibilities.
• Flexibility may be required on occasion to work outside of standard UK office hours to support our global team.

We believe in a transparent, structured, and timely hiring process 

Once we receive your application, we will review it against the criteria set out in this job advert. We aim to respond to all candidates, but unfortunately, due to the high volume of applications, we are unable to provide specific individual feedback at the initial screening stage.

If your application is shortlisted, our structured interview process consists of the following four stages:

• 1st Stage: A 20-minute introductory call with a member of our People Team to align on your background and the role.
• 2nd Stage: A technical conversation with our CIO focusing on your technical foundation and core IT support experience.
• 3rd Stage: A 40-minute live screen share covering live AI-assisted triage and real-time problem-solving.
• 4th Stage: A 20-minute final call with a member of our Executive Team to discuss company alignment and strategic fit.

We offer a range of benefits to all our employees.

• Competitive base salary - £25K-£30K - depending on experience
• 25 days holiday increasing to 30 days after 2 years (plus bank holidays).
• Access to Perkbox - Hundreds of handpicked retail discounts, wellness perks, and monthly freebies to support your lifestyle.
• Auto enrol pension