IT Systems and Security Operator

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.  

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy. 

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.   

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for… 

A bit about the role 

The IT Operations team is based at Tiger Court, Knowsley and consists of 4 teams of 4 people working 12 hour shifts on a 24-hour basis.  Shifts start and end at 7am or 7pm, requires working 2 weekends out of 4. 

• Monitor all Allwyn I.T. systems round the clock including Infrastructure, Networks, Storage systems, Applications and Batch processing to identify problems or delays and to take appropriate corrective actions.
• Work in conjunction with external auditors and internal Allwyn Draw and Broadcast teams to conduct the Lottery Draws with Integrity and to publish Results with accuracy.
• Provide central system Operation for the EuroMillions draws in Live and test scenarios.
• Conduct a wide and diverse range of other duties and responsibilities to support the business

What you’ll be doing 

• Monitor all Allywn systems round the clock including Infrastructure, Networks, Storage systems, Applications and Batch processing to identify problems or delays and to take appropriate corrective actions.
• Work in conjunction with external auditors and internal Camelot Draw and Broadcast teams to conduct the Lottery Draws with Integrity and to publish Results with accuracy.
• Train and develop junior members of team in order to ensure that they have the knowledge and skills to be able to carry out all required tasks.
• Deputize for Shift Lead in his absence.
• Conduct a wide and diverse range of other duties and responsibilities to support the business.

What experience we’re looking for 

• Ideally knowledge of the Microsoft Suite and ServiceNow.
• Experience of using Server, Application or Network Management tools
• Experience of using an automated scheduling package
• Excellent verbal and written communication.
• Troubleshooting skills

Key Measures of Success:

• Ensure service levels to our external customers and internal business users are maintained to highest standards providing minimum availability of 99.6%, per annum across all regulated systems.
• Ensure that the UK National Lottery Computer Operations functions are managed, 24 hrs per day, 365 days per year in a secure, reliable, resilient way in line with Camelot’s standards of Operational Excellence.
• Maintain the standards and availability for all IT Services.
• Manage the service delivery and effective performance of Operation 24x7 Data Centres, Networks and Service Management.

About us 

At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.  

• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license. 

• Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date. 

• Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes.  Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins.. 

An inclusive reward offering with wellbeing at the centre 

At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities. 

Benefits 

• Company Bonus Scheme 

• Matched pension contributions up to 8.5% 

• 26 days annual leave + 2 Life Days (and bank holidays) 

• Single Private Health Cover 

• Complimentary Private Medical 

• Income Protection  

• Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes. 

• Enhanced Family Leave (Maternity, Paternity, Adoption) 

• Wellness Allowance £500 

• Employee Assistance Programme 

• Discounted Health Assessments 

• Volunteering Days 

• Matched Funding 

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.