Customer Service Representative - Ocean + Air Import
Mandate:
Reporting to the Director of CRM, North America, the Customer Service Representative - Ocean + Air Import plays an important role in supporting customer relationships and connecting our commercial and operational teams.
This position is responsible for managing and growing existing customer accounts while contributing to new business development initiatives. The successful candidate will work closely with customers, sales representatives, and internal operations teams to understand client needs, coordinate solutions, and support a positive customer experience.
Key Responsibilities
- Manage day-to-day communication and relationship support for assigned customer accounts
- Partner with Operations teams to ensure customer requirements are clearly communicated and addressed
- Identify opportunities to expand existing accounts and develop new business through proactive outreach
- Prepare and coordinate pricing requests and customer quotations
- Maintain accurate customer account information within company systems and databases
- Respond promptly to customer questions, service requests, and general inquiries
- Conduct regular customer follow-ups and account review calls to discuss service, needs, and opportunities
- Build strong relationships with key contacts and develop a thorough understanding of each customer's business
- Support inside and outside sales activities as business needs require
- Perform additional responsibilities related to customer account management and business development as assigned
Qualifications
- Minimum of 2 years of experience in sales, account management, customer service, or operations within a 3PL or freight forwarding environment
- Knowledge of ocean freight, air freight, ground transportation, customs brokerage, and/or warehousing is an asset
- Bachelor's degree in Business, Supply Chain, Logistics, or a related discipline is an asset
- CIFFA certification is considered an asset
- Ability to travel when required
What You'll Bring
- Strong relationship-building skills with the ability to establish credibility with customers, prospects, and internal partners
- A consultative approach to sales, including the ability to ask effective questions and identify customer needs
- Strong problem-solving and decision-making abilities
- Excellent verbal and written communication skills
- A customer-focused mindset with a commitment to delivering a high level of service
- Ability to collaborate effectively across Operations teams
What We Offer
- Competitive compensation
- Comprehensive health and dental benefits
- Support for work-life balance
- Professional development and career advancement opportunities
- An inclusive workplace committed to equal employment opportunities
Similar roles
Senior Backend Engineer
Compass Holdings Canada Inc·Toronto, Canada
What you'll do: * Design and implement backend architecture following best software engineering principles * Develop clean, efficient code with tests ensuring code quality * Participate in code reviews and invite others to review your code * Champion the importance of addressing technical debt * Collaborate with multiple engineering teams and departments * 5+ Years of backend engineer experience *…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Strata Manager - licensed
Associa·Kelowna, Canada
Looking for a Fresh Start in Property Management? If you're a top performer in property management, but feel like your current office environment isn't supporting your growth, it might be time for a change. Join the dynamic team at Associa Kelowna, where we’ve built a fully functional, collaborative workplace, with no office politics, just professionals doing great work together. This…
- Hybrid
- Temp
- Express Entry — PR day one, no employer
Développeur(euse) CloudOps / CloudOps Developer
Genetec·Montréal, Canada
La dynamique de votre équipe : CloudOps est une petite équipe qui conçoit et maintient les outils nécessaires au déploiement et à l’exploitation des infrastructures infonuagiques de nos clients. Vous aurez l’occasion de mettre à profit votre passion pour les technologies, le développement et l’automatisation au sein d’une équipe qui partage vos intérêts, tout en jouant un rôle clé dans…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Sales Assistant - FULL TIME
COBS Bread·Cranbrook, Canada
Share in something more with a career at COBS Bread Best Workplaces™ in Retail & Hospitality 2025 Great Place To Work Certified™ Hourly Rate: $18.25 Must be available to work between 6 AM and 630 PM Our Role When you work with COBS Bread, you’re part of a workplace that is committed to providing you with an experience that will…
- Full-time
- Express Entry — PR day one, no employer
Traditional 2D Animator (Hand drawn)
Bardel Entertainment·Vancouver, Canada
OUR STORY For more than 35 years, Bardel Entertainment has been growing and evolving, yet at our core, we remain grounded in the creative roots of the craft of animation. Our pursuit of fresh ideas, techniques, and technologies is driven by the belief that together, through creativity and collaboration, we can accomplish anything! If you want to be part of…
- Hybrid
- Full-time
- Express Entry — PR day one, no employer
Line Cook - Balkan Restaurant - Staff Housing Available
Banff Hospitality Collective·Banff, Canada
We’re seeking Line Cooks to join us this summer at Balkan! Fresh Mediterranean in the heart of Banff. From fresh pita wraps to mouthwatering souvlaki & plenty of vegetarian options, prepare your taste buds for fun & flavourful Mediterranean dishes paired perfectly with vibrant cocktails and fruity spirit-free drinks. Weekly Greek Night with belly dancing, plate smashing and traditional dancing!…
- Full-time
- Express Entry — PR day one, no employer
Director, Governance Advisory
Kingsdale Advisors·Toronto, Canada
About Kingsdale Advisors Kingsdale Advisors is a leading shareholder services and advisory firm with offices in Toronto and New York. Since 2003, public companies across North America have relied on Kingsdale to engage shareholders and support the successful execution of transactions and resolutions requiring shareholder approval. Our multidisciplinary team provides specialized expertise in strategic and defensive advisory, governance advisory and…
- Full-time
- Express Entry — PR day one, no employer
Senior Building Information Modeling (BIM) Manager
NG Design Wave·Waterloo, Canada
Company Overview New Generation Design Wave (NGDW) is an innovative architectural design firm dedicated to reshaping communities through uniquely designed spaces that enhance human experiences. Our approach melds aesthetic excellence with functional design to transform everyday environments into thriving social, cultural, and economic hubs. At NGDW, we prioritize sustainability, community integration, and architectural innovation. Our expertise spans across feasibility studies,…
- Full-time
- Express Entry — PR day one, no employer
