Salesforce Administrator (ICT)

Could you be Incommunities new Salesforce Administrator? We’re embarking on an ambitious digital transformation, and this role sits right at the heart of it. You’ll help shape the future of how we work, building smarter processes, empowering users and unlocking the full potential of our platform. This is an exciting opportunity to influence meaningful change and make a visible impact across the organisation.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Work with IT Project Analysts and subject matter experts to create, test, continuously improve and support Salesforce processes inline with best practice policies.
• Provide support and training to users to ensure effective use of Salesforce.
• Maintain user accounts, roles, profiles, and permissions
• Configure Salesforce objects, fields, page layouts, workflows, validation rules and automation tools (e.g., Flow, Process Builder) to meet business requirements.
• Oversee data imports, exports, deduplication and cleansing to ensure data accuracy, consistency, and compliance with data governance policies.
• Create and maintain custom reports and dashboards.
• Monitor system performance, support any scheduled maintenance, and stay up-to-date with Salesforce updates to implement new features and ensure platform stability.

• Experience of Salesforce administration within a production environment.
• Experience of working with customers to deliver technology change, demonstrating strong communications skills as well as the ability to be able to determine how best to meet the customers needs.
• Demonstratable problem solving skills and analytical thinking that show how you translate customer requirements into an effective Salesforce solution.
• Attention to detail and data integrity, ensuring high-quality data management practices and adherence to data governance standards.
• Enjoy managing projects from origin to successful conclusion.
• A proactive approach to learning, staying current with Salesforce updates and continuously seeking opportunities to improve system performance and user experience.
• Minimum of 2 days per week in the office - dependent on project delivery.
• Right to work in the UK, visa sponsorship isn't available.
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Salary ranges from £43,017 up-to £47,819 depending on experience
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives.

Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡 Apply early! We review applications as they come in and may close the advert before the deadline.

Ready to make an impact? Come work with us!