AI & Automation Engineer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

Sword is on an exciting growth journey, scaling our Data, Analytics, AI and Automation capabilities to meet growing demand for practical, outcome-focused transformation. As we evolve, we are investing in people who can turn innovation into real results for our customers.

This role is central to that journey. As organisations adopt AI and automation in secure, scalable, and valuable ways, we need hands-on engineers who can design and deliver solutions that improve processes, productivity, and user experience.

Working primarily across Power Platform, Microsoft 365, Copilot Studio, and Azure services, you will support the full delivery lifecycle from discovery and build through to testing, deployment, and early-life support. You will help clients turn requirements into secure, scalable solutions that deliver measurable value.

It is a great opportunity for someone who enjoys solving real business problems with technology, working closely with clients and colleagues, and helping shape a growing capability within Sword.

About the role:

As an AI & Automation Engineer, you will deliver client solutions using Microsoft technologies, with a strong focus on Power Platform, Microsoft 365 integration, Copilot Studio, and Azure-enabled services. You will play a hands-on role in building, testing, deploying, and supporting solutions that meet client needs and align with technical and governance standards.

You will work with clients, consultants, architects, and specialists to shape requirements, support solution design, and deliver production-ready outcomes. The role suits someone who is comfortable moving between workshops, build activity, troubleshooting, and continuous improvement.

This role offers the chance to apply emerging AI and automation capabilities in a practical way, helping clients adopt solutions that are valuable, secure, and sustainable.

Success in this role will include:

• Deliver secure, scalable automation and AI solutions into production
• Turn business needs into practical applications, workflows, and integrations
• Work effectively with clients and internal teams across the delivery lifecycle
• Contribute reusable patterns, documentation, and continuous improvement
• Support adoption and value realisation from delivered solutions

Areas of Accountability, Responsibility and Competence Level:

• Build, test, and deploy automation and AI-enabled solutions for clients
• Work with stakeholders to understand processes, requirements, and improvement opportunities
• Turn requirements into workflows, integrations, and technical configurations
• Develop solutions using Power Automate, Power Apps, Dataverse, Copilot Studio, and Azure services
• Integrate solutions with Microsoft 365, APIs, line-of-business systems, and data platforms
• Apply good practice across testing, documentation, optimisation, support, and releases
• Support discovery sessions, workshops, and solution reviews
• Build in line with governance, security, compliance, and responsible AI standards
• Troubleshoot issues, support live solutions, and identify enhancements
• Collaborate with architects, consultants, data specialists, and project teams

Essential experience and skills

• Hands-on experience with Power Platform, including Power Automate, Power Apps, and Dataverse
• Experience delivering automation across business or operational processes
• Experience building and supporting end-to-end solutions, from requirements to deployment
• Experience integrating applications and workflows using APIs, connectors, Microsoft 365, and enterprise systems
• Strong communication and stakeholder engagement skills
• Good understanding of testing, troubleshooting, documentation, and release practices
• Awareness of governance, security, environment management, and compliance in enterprise delivery
• Experience working with cross-functional teams to deliver high-quality outcomes

Desirable experience

• Experience with Copilot Studio or similar conversational or agent-based AI technologies
• Understanding of LLM capabilities, prompt design, and enterprise AI use cases
• Awareness of Azure AI Foundry and the wider Azure AI ecosystem
• Familiarity with CI/CD and ALM practices for Power Platform and related technologies
• Experience in consultancy, professional services, or client delivery
• Exposure to Azure Functions, Logic Apps, or other integration and automation services
• Relevant Microsoft certifications

Personal attributes

• Delivery-focused and comfortable taking ownership
• Curious about emerging technologies and motivated to keep learning
• Practical, solution-oriented, and strong at problem solving
• Comfortable working in a fast-paced environment across multiple engagements
• Collaborative, with a willingness to share knowledge and build team capability

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.