Commercial Operations Associate

Location: UK
Salary: £28,000 - £33,000 per annum (dependent on experience)
Department: Commercial Operations
Working pattern: Full time, 9am-5.30pm

Kooth is on a mission to remove the barriers that prevent people from accessing the mental health support they need. As the UK’s longest-established digital mental health provider, we create welcoming, accessible spaces where young people can access personalised, effective support in a safe and anonymous way.

Our early-intervention approach empowers young people aged 10–25 to build resilience, access timely support, and lead fulfilling lives. Today, Kooth’s products are available to over 18 million people across the UK and US, connecting them with qualified counsellors and a range of wellbeing resources when they need support.

Our culture is grounded in our values — Alongside You, Flexible, Compassionate, Committed, and Safe — which guide how we support young people, collaborate as a team, and create solutions that meet communities where they are.

You’ll be joining at an exciting time as we continue to grow our product-led strategy and expand access to digital mental health support through Soluna, our innovative behavioural health service for young people aged 13–25.

About the role

We’re looking for a Commercial Operations Associate to join our Commercial Operations team and play an important role in supporting our tender, procurement and commercial processes.

This is a junior role with exposure across multiple areas of the business. You’ll help coordinate tender responses, manage opportunities and procurement platforms, support market engagement activity, and provide research and analysis to the wider commercial leadership team.

It’s a great opportunity for someone who is highly organised, detail-oriented and process-driven, and who wants to build a career within a commercial environment. You don’t need to be a procurement expert from day one — what matters most is your ability to learn quickly, manage competing priorities and take ownership of your work.

You’ll work closely with senior stakeholders across Sales, Marketing, Product, Finance, Legal and Delivery, helping to keep commercial activity moving and ensuring we meet important deadlines.

What you'll be doing

Tender capture & forecasting

• Support the tender capture and evaluation process, helping inform bid/no-bid decisions.
• Maintain accurate and up-to-date tender dashboards and opportunity forecasts.
• Work with regional teams to maintain data quality and coordinate regular opportunity updates.
• Support tender review meetings and ensure actions are followed through.

Tender response coordination

• Coordinate the development and delivery of high-quality, compliant proposals within tight customer deadlines.
• Bring together contributions from teams across Sales, Marketing, Product, Finance, Commercial, Legal and Delivery.
• Work with regional teams to assess tender requirements and ensure proposals align with our services and business priorities.
• Support the ongoing development and maintenance of TenderGPT, working alongside our data science team to incorporate best practice.

Tender opportunity review

• Monitor and review new tender opportunities through platforms such as Contracts Advance and Find-a-Tender.
• Support the team in assessing and escalating relevant opportunities.
• Help manage Contracts Advance, ensuring effective use and adherence to agreed processes.
• Monitor the tender inbox and coordinate communications, clarification questions and procurement updates.

Market engagement & RFIs

• Support Relationship Managers with market engagement activity and Requests for Information (RFIs).
• Research commissioner priorities and help translate insights into effective responses.
• Coordinate and submit engagement and RFI documentation.

Systems, portals & frameworks

• Manage our commercial CRM, Salesforce, ensuring consistency of usage across the Commercial team and accuracy of data.
• Manage access and usage of commercial tools including Contracts Advance, LinkedIn Sales Navigator, Cirrus Insight and other relevant platforms.
• Maintain oversight of tender portals, including downloading documentation and supporting bid submissions.
• Support the management of framework agreements and Dynamic Purchasing Systems (DPS), including reporting and compliance.
• Develop a strong understanding of key frameworks such as G-Cloud and NHS SBS.

Research & commercial support

• Provide research and  analysis to support commercial leadership.
• Support commercial events, conferences and other projects as required.

About you

We’re looking for someone who enjoys bringing structure, clarity and momentum to busy environments.

You might be an early-career commercial professional, a generalist looking to move into a commercial role, or someone with experience in operations, bid coordination, procurement, sales operations or a similar environment.

You'll be someone who:

• Is highly organised and pays close attention to detail.
• Enjoys working with processes and making sure things are done accurately.
• Can work independently and take ownership without needing constant direction.
• Is comfortable managing multiple priorities and keeping different projects moving at the same time.
• Can work confidently to tight deadlines, including requests that may need to be turned around within a few hours.
• Is comfortable working with numbers, KPIs and commercial information.
• Can communicate confidently with stakeholders at different levels of seniority.
• Isn't afraid to respectfully challenge or chase stakeholders when actions need to be completed.
• Is solution-focused and able to navigate ambiguity.
• Communicates openly and directly while building positive working relationships.
• Is curious and willing to learn — particularly when it comes to procurement, tendering and the commissioning landscape.

Experience in all of the following isn't essential. We're particularly interested in your ability to learn, organise and make things happen.

Ideally, you'll have:

• Experience working in a fast-paced operational, commercial, sales or coordination environment.
• Experience managing multiple projects, deadlines or deliverables simultaneously.
• Experience working with senior internal or external stakeholders.
• Confidence working with business systems and tools such as Microsoft Office, Google Workspace, Salesforce or similar platforms.
• An understanding of commercial processes, procurement or tendering — ideally within a public sector or NHS environment.
• Experience coordinating written submissions, proposals, bids or similar documentation.
• Strong written and verbal communication skills.
• A degree or equivalent experience.

If you're organised, curious, commercially minded and excited by the opportunity to make a difference, we'd love to hear from you.

Kooth is committed to creating an inclusive environment where everyone feels welcome, valued and able to be themselves. We encourage applications from people of all backgrounds and experiences.

• Generous Annual Leave: Enjoy 28 days of annual leave, in addition to public holidays.
• Financial Security: Secure your financial future with our pension contributions.
• Health and Well-being: Prioritize your health and well-being with our comprehensive AXA Health Insurance and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.
• Life Assurance: Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.
• Flexible Working: Embrace the flexibility of hybrid/remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.
• Lifestyle Benefits: Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression, or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments: We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.