Operations Manager

Infopro Digital Services Limited is seeking an Operations Manager on a permanent contract to join its Chartis Research division. This position is critical to driving operational excellence, supporting research delivery and ensuring the efficient running of core business functions across the organisation.

Chartis Research, part of Infopro Digital, provides research, analysis and advisory services focused on risk management solutions and technology within the financial services and energy sectors. Its clients include technology providers, systems integrators, financial institutions, financial market infrastructure providers, energy organisations and private equity firms.

The best of both worlds. That is what a position with Infopro Digital offers you.

Infopro Digital is a global B2B company with 4,000 employees and annual revenues of over half a billion dollars, with a presence in 26 countries. Through our market-leading brands, we serve five professional communities – insurance and finance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

Chartis Research operates with a highly collaborative and cross-functional team structure, requiring strong operational leadership to support research, client engagement, commercial activity and internal business processes. As the business continues to grow, this role will ensure operational activities remain scalable, efficient and aligned with strategic objectives.

Role Overview

As Operations Manager, you will be responsible for the smooth day-to-day running of Chartis's operational functions. You will provide operational leadership and hands-on support across research production, client success, sales operations, finance support, project management and team leadership.

You will play a pivotal role in ensuring that internal support functions operate efficiently, key deliverables are achieved on schedule and business processes are continuously improved. Working closely with the Managing Director and senior stakeholders, you will act as a central operational point of coordination across multiple functions.

The role requires a proactive and highly organised professional who is comfortable managing a broad range of responsibilities while leading a geographically dispersed team and driving operational excellence across the business.

KEY RESPONSIBILITIES

Reporting, Publishing & Research Delivery

• Oversee research production schedules, ensuring key milestones are tracked and delivered on time.
• Manage end-to-end publication workflows, coordinating with analyst, editorial and design teams.
• Ensure research outputs are delivered efficiently, accurately and to consistently high quality standards.
• Identify and resolve workflow bottlenecks that may impact delivery schedules.
• Maintain the company's research archive, ensuring records are securely retained and accessible when required.

Team, Client & Vendor Operations

• Oversee onboarding processes for new employees, clients and vendors.
• Coordinate operational handovers and ensure a seamless onboarding experience.
• Manage relationships with operational vendors and service providers.
• Support the client success function to maintain high standards of service delivery and customer satisfaction.

Finance, Accounting & Executive Support

• Prepare and review operational and financial reports to support business decision-making.
• Manage invoice approval workflows and support finance administration activities.
• Provide day-to-day operational support to the Managing Director.
• Act as a key point of contact for operational matters across the business.

Sales Operations

• Support CRM administration, data integrity and sales process management.
• Produce sales pipeline reporting and performance analysis.
• Partner with commercial teams to improve reporting processes and operational efficiency.
• Help optimise sales workflows and support effective revenue operations.

People Management

• Manage, coach and develop a team of direct reports located across multiple locations.
• Set measurable objectives and key performance indicators.
• Conduct regular performance reviews, one-to-one meetings and development discussions.
• Oversee workload allocation, resource planning and team prioritisation.
• Promote collaboration and effective communication across teams and time zones.

Process Improvement & Operational Excellence

• Ensure operational support functions run efficiently and effectively.
• Identify, investigate and resolve operational issues proactively.
• Review, document and improve operational processes and workflows.
• Drive continuous improvement initiatives that enhance efficiency and scalability.
• Leverage technology and AI-enabled tools to improve productivity and support business objectives.

Essential Experience

• Previous experience as an Operations Manager or in a similar operational leadership position.

• Demonstrable experience managing operational processes across multiple business functions.
• Experience supporting reporting, project management, sales operations and business administration activities.
• Strong proficiency in Salesforce, Power BI, Microsoft Excel and Microsoft Word.
• Experience using AI-enabled productivity tools such as Microsoft Copilot, Claude or similar platforms.
• Strong organisational and prioritisation skills, with the ability to manage multiple concurrent workstreams.
• Excellent written and verbal communication skills.
• Ability to work effectively with senior stakeholders, clients and cross-functional teams.
• Strong attention to detail and a proactive, solution-oriented mindset.

Highly Desirable

• Experience within a research, advisory, publishing, information services or media organisation.
• Previous experience managing geographically dispersed teams.
• Proficiency with HubSpot and additional CRM or business intelligence platforms.
• Experience supporting business growth through process optimisation and operational transformation.
• Knowledge of financial services, risk management or technology markets.
• Project management qualifications or equivalent practical experience.

• Generous Annual Leave – 25 days, rising to 30

• Your birthday off – on us
• Group Personal Pension Plan
• Annual Retirement Planning Advice
• Mortgage Advice
• Life Assurance
• Interest-free Season Ticket Loan
• 24/7/365 Employee Assistance Programme, including counselling
• Retail and Gym Discounts
• Eyecare Vouchers
• Cycle to Work Scheme
• Holiday Buying Scheme
• Health Cash Plan
• Employee Referral Scheme
• Enhanced Family-Friendly Leave
• Dedicated Menopause Policy with a culture of open, inclusive support
• Wellbeing Tools and Resources

About Infopro Digital

Infopro Digital is a B2B group specialising in information and technology. The group is present in 26 countries and employs over 4,000 people. Its innovative solutions are aimed at professional communities in five key economic sectors: Construction & Public Sector, Automotive, Risk & Insurance, Industry and Retail.

Thanks to the group's sector expertise, Infopro Digital covers the needs of professionals across these markets. Its solutions enable decision-makers to make informed decisions and support companies in developing sustainable commercial performance.

Our Foundations and Values

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact and fostering a collaborative culture. By joining us, you become part of a dynamic community that embraces these values every day.

Diversity is one of our core values. We believe our teams, drawn from different backgrounds and experiences, are a key driver of success. The Group is committed to equal opportunities and inclusion throughout recruitment and career development and strives to provide an equitable working environment that promotes wellbeing.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate, either directly or indirectly, on the basis of any protected characteristic or any other characteristic protected by law.

To comply fully with equal opportunities legislation, we monitor all job applications. Applicants are therefore asked to complete equal opportunities questions as part of the application process. This information is collected anonymously, stored securely and used solely for monitoring purposes. There is no obligation to provide this information, and all applicants will be treated equally whether or not they choose to do so.