Event Production & Client Success Manager

About From Day One:

The business landscape is changing fast. From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first.

Since our beginning in 2018, we've reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.S. cities–and counting. We take a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities.

We also publish reporting and opinion pieces by a network of notable journalists, led by the company's editor in chief, veteran journalist Stephen Koepp.

At From Day One, we hire people who have a high degree of self-motivation and the potential to grow into active leaders. We call team members like these "drivers". If you are a passenger, From Day One will not be a good fit for you.

As you apply, think about whether these attributes describe you:

• You motivate and energize colleagues rather than waiting for inspiration.
• You're relentlessly resourceful and take ownership rather than seeking excuses. .
• You look to consistently deliver great outcomes, and work to improve processes as you engage with them.
• You are excited about your work and bring urgency to your mission.
• You approach challenges with enthusiasm and optimism.

Our work is driven by our mission to improve the relationship between business and society, and our efforts are intended to contribute to a brighter future. By maintaining this optimistic outlook, we not only motivate ourselves but also uplift those around us. We believe that believing that the future will be better is the first step towards making it better -- for others, and for ourselves personally.

Please note that diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.

About This Role:

The Event Production & Client Success Manager manages the logistical needs of our production calendar for both live and virtual events, and owns the relationships with the sponsors who attend them.

Production is the larger share of the job, and volume is what defines it. In the next twelve months we are producing thirteen live conferences and a virtual conference every month. Several events sit at different planning milestones at once, and you would carry them without being told what is due next.

Key tasks include managing A/V teams on visual and audio production needs, review and management of rental orders, vendor requirements and temporary staff hiring, creation of venue layouts and detailed run-of-show schedules, execution of vendor contracts, and construction of the event budget. Much of the work is reconciliation — the A/V order against the current slate of content, the final catering guarantee against the projection it came from, the printed program against the website and the run of show.

Alongside production you would be the point of contact for a roster of our sponsors, administering their deliverables and making sure their experience on site earns a renewal. Producing the event and serving the client are the same job here, done by the same person, which is what makes both halves work.

This is a remote position, and also includes regular travel to other cities for in-person events.

Responsibilities:

Event Production

• Run the full production process for assigned conferences from the 180-day milestone through post-event wrap-up, and lead the milestone production meetings along the way
• Create detailed run-of-show schedules and venue layouts, and manage room capacity against the final slate of content and expected attendance
• Manage A/V teams on visual and audio production needs, walking the order line by line as content changes
• Review and manage rental orders and vendor requirements, and hire and coordinate temporary event staff
• Own vendor contracts across venue, catering, A/V, rentals, video, and photography, including deadlines and certificates of insurance
• Manage catering selections and final guarantees, and compare final numbers against projections
• Build and maintain the event budget from signed contracts and estimates, and track costs against it as scope changes
• Place badge, program, and signage orders against their drop-dead dates, and coordinate shipping and staff travel
• Produce our virtual events on platforms such as Zoom — setting up templates, managing schedules, and ensuring staffing of key roles

Client Success

• Act as point of contact for a roster of sponsors on their event logistics, escalating as needed
• Administer all sponsor deliverables — advance materials, shipping of display items, presentation media
• Assign sponsor table locations, and confirm sponsor and speaker registrations against the production plan
• Conduct post-event feedback calls, and contribute to renewal rate and customer satisfaction scores

• This position requires a 4-year college/university degree at minimum
• Candidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience
• Direct experience producing complex events — corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events — where you were accountable for the event coming off
• Experience as a named point of contact for external clients, sponsors, or partners
• Experience working in-house at a corporation at some point in your career, in any function. Our sponsors are corporate leaders, and the people who serve them best here have worked inside that environment themselves.
• Experience carrying many concurrent events against fixed deadlines, and owning event budgets and vendor contracts
• Comfort with project management software such as ClickUp, Asana, or Monday as a daily working tool
• Outstanding organizational and time management skills, and excellent verbal and written communications skills
• Willingness to travel regularly for events

• This is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises.

• This position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.