Graduate SOC Analyst

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you'll love this role as Graduate SOC Analyst at Civica

As a Graduate SOC Analyst, you'll kick-start your cybersecurity career in a collaborative and supportive environment where learning is part of every day. With a foundational understanding of IT and/or security, you'll gain hands-on experience monitoring security events, investigating alerts, and performing initial threat triage to help protect Civica's digital assets.

You'll work closely with experienced security professionals, building your knowledge of security operations, threat detection, and incident response while developing a deep understanding of our IT landscape. You'll have the opportunity to research security threats, document findings, and contribute to remediation activities that strengthen our overall security posture.

This role offers real-world exposure to cybersecurity challenges, continuous learning opportunities, and the chance to make a meaningful impact by helping identify and mitigate potential threats in real time. If you're curious, analytical, and eager to develop a career in cybersecurity, this is the perfect place to grow.

Your Key responsibilities include:

• Security Event Monitoring: Continuously monitor security events using various tools and technologies to identify potential security threats.
• Collaboration: Work closely with other members of the SOC team and various departments to ensure effective incident management and resolution.
• Learning: Use training tools such as Cybrary and Microsoft Courses to strengthen knowledge for event and incident investigations.
• Initial Triage: With assistance from the team, perform initial triage of security events to determine their severity and impact and/or access Incident Information and liaise with the affected area to capture all relevant incident information
• Incident Escalation: Follow established procedures to escalate security incidents to the appropriate teams or individuals
• Incident Analysis: Analyse and respond to security incidents, including identifying the root cause and potential impact.
• Threat & Weakness Monitoring: Identify issues from our attack surface tools that could undermine the security of Civica. Analyse, research best practices and work closely with business areas to correct those issues.
• Documentation: Maintain issues trackers including the documentation of findings, actions, and remediation efforts for security incidents and events.
• Remediation Suggestions: Suggest and implement remediation measures to address identified security vulnerabilities and incidents.
• Continuous Improvement: Identify alert improvements and log them on an engineering register. Stay current with emerging cybersecurity trends and technologies to enhance the organization's security monitoring capabilities.

Apply, if you have:

Essential competencies:

• Knowledge & Application: Good understanding of cybersecurity principles, practices, and technologies, with the ability to apply this knowledge to help develop your skills, monitor and respond to security events.
• Methodical: Be systematic, organised and careful when investigating issues.
• Complexity & Problem Solving: Strong analytical and problem-solving skills to effectively triage and analyse security incidents.
• Collaboration & Interaction: Excellent communication and interpersonal skills to collaborate effectively with team members and other departments.
• Attention to Detail: High attention to detail to accurately document findings and suggest appropriate remediation measures.
• Self-motivated: Able to set personal training and development goals to continually improve themselves and the systems and services they operate with.

Nice to haves:

• Education: Can demonstrate relevant higher education studies within Technology, Cyber, Programming, AI etc.
• Technical Proficiency: An understanding of networks, applications and security controls
• Certifications: Security or technical certifications are desirable.
• Experience: Studying security as part of an established course

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.