Project Support Coordinator

Overview of the role 

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. 

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. 

Due to continued growth, we are hiring 3 x Project Support Officers to support one of our key Partners supporting Project Managers to deliver on projects including Infrastructure, Business Systems and Data, Insights and AI.  

What will you be doing? 

• Support Project Managers in the delivery of technology projects, ensuring activities are completed on time, within scope and budget. 

• Coordinate project documentation, reports, meetings and action tracking throughout the project lifecycle. 

• Engage with internal teams, suppliers and external partners to support effective project delivery and communication. 

• Monitor project progress against milestones, identifying and escalating risks, issues and dependencies as required. 

• Assist with project planning, resource coordination and the scheduling of project activities. 

• Ensure compliance with organisational policies, governance requirements and public sector best practice. 

• Maintain accurate project records and reporting to support effective decision-making and governance. 

• Contribute to the continuous improvement of project management processes, tools and ways of working. 

Why should you apply? 

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. 

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. 

When you join Phoenix, you can expect: 

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. 

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. 

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. 

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. 

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. 

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. 

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. 

Take a look at our Culture Blueprint to get a real sense of who we are. 

What are we looking for? 

This role is suitable for somebody seeking a project coordinator or junior project management position who is currently in a similar position. 

Key Skills & Experience: 

• Experience providing administrative and coordination support, ideally within a services, technical, or project-led environment. 

• Public sector/local government experience would be advantageous.  

• Strong organisational and diary management skills, with the ability to manage multiple tasks and priorities in a fast-paced setting. 
• Excellent skills within Microsoft Office applications (Excel, Word, Outlook), with confidence in learning new systems and tools. 

• Exceptional interpersonal skills, able to communicate clearly and professionally with stakeholders at all levels, both internally and externally. 

• Ability to build strong working relationships across cross-functional teams, maintaining a collaborative and approachable style. 

• High attention to detail, ensuring accuracy in scheduling, documentation, and record keeping. 

• Comfortable working both autonomously and as part of a busy team, showing flexibility and the ability to switch tasks seamlessly. 

• Strong decision-making abilities with a practical, common-sense approach and the confidence to take ownership of actions. 

• Ability to understand the wider context of projects, seeing the bigger picture and anticipating upcoming needs or challenges. 

• PRINCE2 Foundation qualification is desirable but not essential. 

Practical stuff 

Where is the role based? 

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers 

How many interviews? 

Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. 

What are the benefits? 

You can read about the benefits on offer here 😊 

*Important* BPSS Check 

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check 

Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.