Front Desk Coordinator | Lumino St Heliers |Full-time
Lumino St Heliers is looking for an experienced and motivated Front Desk Coordinator.
Hours for this role:
- Monday 7.45am - 5.15pm
- Tuesday 7.45am - 5.15pm
- Wednesday 7.45am - 5.15pm
- Thursday 7.45am - 5.15pm
- Friday 8am – 2.30pm
What You’ll Do:
- Welcome patients with a warm, professional, and friendly approach, ensuring they feel comfortable and supported
- Coordinate appointment scheduling and manage the practice calendar to ensure smooth daily operations
- Maintain accurate and up-to-date patient records, including personal details and treatment information
- Respond to patient enquiries in person, online, and over the phone, delivering exceptional customer service
- Assist with financial processes such as processing payments, managing insurance claims, and discussing treatment costs
- Work closely with the clinical team to ensure seamless communication and efficient workflow between front office and treatment areas
- Contribute to the cleanliness, organisation, and presentation of the reception and front office area
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