Technical Consultant - Java L3 Support
About Us
HighRadius provides a single Agentic AI platform for the Office of the CFO. It integrates 180+ agents that orchestrate end-to-end processes across Order-to-Cash, Close & Reconciliation, Consolidation & Reporting, Accounts Payable, B2B Payments, and Treasury. HighRadius guarantees operational KPI improvements by mapping them to specific agents on the platform. With a 3-6 month go-live period, HighRadius drives value creation at 1300+ enterprises such as 3M, Unilever, Bristol-Myers Squibb Company, Red Bull, Lufthansa, and more. HighRadius has been consistently recognized as a market leader by Gartner, IDC, and Forrester.Job Summary
This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian!
Job Specifications
We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers.
Responsibilities
- Provide technical support for product implementation across various clients in the UAT and Hypercare phase.
- Own and resolve technical issues through debugging.
- Troubleshoot technical problems in Cloud UAT environments.
- Develop tools and utilities to minimize technical issues.
- Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.
- Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.
- Continuously learn and stay current with the latest product features, updates, and technologies.
- Provide accurate information regarding products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction.
Required Skills & Experience
- 3-5 years of Java development / Java support experience.
- Strong problem-solving, debugging, logical, and analytical skills.
- Hands-on technical aptitude and a results-oriented approach.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, start-up environment.
- Proven ability to multitask and dynamically prioritize tickets.
- Experience in technically mentoring and guiding new team members.
- Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.
- Commitment to learning and understanding product features to effectively support and educate clients.
- Understanding of application troubleshooting practices to ensure successful issue resolution.
- Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.
- Supports and contributes to the growth of best practices for the delivery of support services.
- Capacity to empathize with client situations and provide timely resolutions or workarounds.
- Ability to clearly communicate issues and resolutions to internal teams and customers.
Technology Stack:
- Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js
Education:
- BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech
What You’ll Get :
- Competitive salary.
- Fun-filled work culture (https://www.highradius.com/culture/)
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
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