Front Office Manager (Hotel)
Oaks Wellington Hotel are looking for an experienced, professional and enthusiastic Front Office Manager(Hotel) to lead the Front Office team on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
- Meeting guests and customers when they arrive and ensure they are settled in their rooms
- Maintaining professional, open and honest communication to assist guests and make accurate bookings
- Guide & support the team in providing outstanding guest welcoming and experiences.
- Ensuring that all daily tasks are completed accurately and in a timely manner
- Resolve & respond to guest complaints in a timely and professional manner.
- Maintain accurate guest accounts and assist with daily reporting
- Effectively manage team roster to meet budgets.
- Support Hotel Manager with recruitment
Expected minimum hours: 30 hours per week
Location: 89 Courtenay Place, Te Aro, Wellington 6011, New Zealand
Hourly range: $33 - $36 NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.
Annual salary approximate: $51,480 - $56,160 (excluding contributions to KiwiSaver).
Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited)
Schedule 1 - Specific Terms and Conditions
Job Title: Front Office Manager (Hotel)
Job Level: Section Head
Employment Status: Full Time - Permanent
Commencement Date: To be confirmed
Reporting to: General Manager
Breaks: Employees are entitled to paid rest breaks and unpaid meal breaks based on the number of hours worked. Breaks will be taken at times agreed to by the employer and employee or when the law says breaks must be taken. Leave Entitlements: As per Employment New Zealand - Leave and holidays | Employment New Zealand and Holidays Act 2003.
Period of Notice: Four weeks
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