Meetings & Events Executive

Are you passionate about delivering exceptional customer experiences and creating memorable events?

We're looking for an enthusiastic and organised Meetings & Events Executive to join our busy Meetings & Events Sales team at one of London's largest hotels.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong client relationships and managing events from the initial enquiry through to successful delivery.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

What you'll be doing

As a Meetings & Events Executive, you'll be responsible for managing event enquiries and bookings while delivering outstanding service and maximising revenue opportunities.

Your responsibilities will include:

• Managing meetings and events enquiries from initial enquiry through to post-event follow-up.
• Preparing proposals, quotations, contracts and event documentation.
• Building strong relationships with clients to ensure an exceptional customer experience throughout the booking journey.
• Maximising booking conversions through effective follow-up and proactive sales techniques.
• Identifying opportunities to upsell accommodation, catering and additional services.
• Liaising closely with Operations, Kitchen, Reservations, Finance and Sales teams to ensure every event is delivered seamlessly.
• Producing accurate function sheets and ensuring all event details are communicated effectively to operational teams.
• Managing your event diary to maximise revenue and profitability.
• Handling client feedback and resolving issues professionally.
• Supporting promotional activities, client show rounds and networking events where required.
• Maintaining accurate records and ensuring company standards and procedures are followed at all times

We're looking for an organised, customer-focused professional who enjoys building relationships and delivering exceptional events from enquiry through to completion.

To be successful in this role, you'll have:

• Previous experience in a Meetings & Events, Conference & Events, Reservations or Hotel Sales role, ideally within a four or five-star hotel.
• Excellent customer service and communication skills, both written and verbal.
• Experience managing event enquiries, quotations and bookings from initial enquiry through to completion.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple events simultaneously.
• A commercial mindset with confidence in negotiating rates and identifying upselling opportunities.
• The ability to build strong relationships with clients and colleagues across Operations, Kitchen, Sales and Reservations.
• Good administrative skills and experience producing event documentation and function sheets.
• Strong time management skills with the ability to prioritise workload in a fast-paced environment.
• A positive, proactive and solution-focused attitude.
• Confidence working independently while contributing to a collaborative team environment.
• Good IT skills, including Microsoft Office. Experience with Opera Sales & Catering or a similar hotel sales system would be an advantage.

Desirable

• Previous experience within a high-volume Meetings & Events venue.
• Knowledge of the London corporate and events market.
• Experience working with agency bookings and corporate clients.
• Understanding of hotel revenue management principles.
• Knowledge of hotel operations and the planning and delivery of conferences, meetings, weddings or social events.

What we offer

We offer a competitive benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development opportunities
• Travel Card
• Private Medical Cover
• Bonus Scheme (SIP)
• Pension Salary Sacrifice Scheme
• Career development and regular salary reviews
• Interest-Free Season Ticket Loan
• One paid Volunteer Day each year (in addition to annual leave)
• Complimentary meals prepared by our chefs whilst on duty
• Length of Service holiday scheme
• My Millennium employee discounts
• Worldwide hotel accommodation discounts
• 50% discount in Food & Beverage outlets
• Life Assurance
• Recommend a Friend Scheme

About the Hotel

The Copthorne Tara Hotel London Kensington is a contemporary four-star hotel in the heart of Kensington, just a two-minute walk from High Street Kensington Underground Station.

With over 800 guest rooms, extensive conference and banqueting facilities, and a range of dining experiences including the award-winning Bugis Street restaurant, we are one of London's leading destinations for meetings, conferences and events.

About Millennium Hotels & Resorts

Millennium Hotels & Resorts owns and operates a portfolio of over 120 hotels worldwide across Asia, Europe, the Middle East, New Zealand and the United States.

Our brands include The Biltmore, Millennium Hotels, Copthorne Hotels, M Social and Leng's Collection, offering excellent opportunities for career progression, international mobility and professional development.

If you're passionate about hospitality, enjoy creating memorable experiences and want to build your career with a global hotel company, we'd love to hear from you.

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