Hospitality Assistant
We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at The Willowbury Village in West Malling. This is a full-time position working 37.5 hours a week, 5 days out of 7 - some weekends and evenings included.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities:
- Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
- Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
- Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
- Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
- Contribute ideas for improving menus, services, and operational processes.
- Support the achievement of food and beverage revenue targets using established systems and processes.
- Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
- Excellent customer service and interpersonal skills
- Ability to work as part of a team and build strong relationships
- Strong organisational and time management skills
- Positive, energetic, and enthusiastic attitude
- Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
- Age Well – Supporting residents to live their best lives
- Community – Building a sense of belonging
- Keep Improving – Always seeking better ways to work
- Invest Wisely – Making responsible choices
- Planet Positive – Reducing our environmental impact
- One Team – Supporting each other to succeed
Experience and Qualifications:
- Job-related experience desirable but not essential
- Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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