Account Manager

We are looking for a talented Account Manager to join our Client Services team in London.

This will be an initial 12-month, full-time contract (FTC) with potential to be extended or become permanent.

The Client Services team at 1000heads is the engine that keeps all of our accounts powered. Our business is understanding what our clients need and delivering the solutions to help them get there. We do this via our extensive knowledge of sectors and business drivers, a potent blend of strategic and creative thinking, and exceptional organisation and project management skills.

To be part of the Client Services team at 1000heads you must be a passionate, details-loving communications expert, driven by the need to make things work. Your chance to work with amazing global clients such as  Amazon, Nestle, Qualcomm, Wella, Google, PepsiCo.

Responsibilities

To manage several major global accounts and develop both existing and new client relationships.

• Developing innovative and creative ideas and solutions for client campaigns
• Building client relationships; listen and understand individual client requirements and consistently meeting if not exceeding their expectations; understand their brand(s) and customers
• Maximising revenue from client
• Presenting to clients and attending client meetings and partner meetings and events
• Monitoring and understanding your clients’ markets; be aware of market issues and competitive activity
• Manage client reviews with senior clients
• Managing a team to deliver effective performance from all levels
• Creating project briefs; brief and work with members of the wider team to develop an idea; presenting and selling that idea to the client
• Creating project plans and project specification documents
• Producing accurate costs estimates, and ensures they are signed off by the client before work proceeds
• Ensuring that campaigns run to agreed client budgets and clients approve all expenditure before it happens, particularly unexpected expenditure
• Ensuring all billing is completed on time
• Ensuring campaigns are efficiently delivered to exceptional standards, on time and in budget
• Working with partner agencies when delivering work as part of a wider campaign
• Working with Finance to ensure invoices are paid on time
• Keeping up to date with time sheets and expenses claims
• The overall quality of the final deliverable on projects that you manage

• Experience account handling, creative development or client facing project management experience
• Delivering digital & social campaigns
• Cross market campaign activation
• Able to effectively manage client relationships while delivering projects to the highest standard and on time and to budget
• The ability to analyse and resolve problems quickly and effectively
• Able to interact with people at all levels demonstrating tact, diplomacy, discretion and maturity
• Must have strong listening skills
• Have an understanding of social media and its impact on brand
• Excellent organisational and time management skills
• The ability to work under pressure whilst keeping an eye for detail
• Excellent written and verbal communication skills

• Additional holiday day for each year of service, up to 27 days
• Additional festive shutdown period between Christmas and New Years
• Subsidised gym membership
• Private Medical Cover
• Company Pension Scheme
• Personal development fund
• Cycle to work scheme
• Regular company socials/away days,
• Regular breakfasts and Thursday drinks
• Flexible working, hybrid 2-3 office days per week
• Plus other cool perks

This job description is not intended to cover everything that will be expected of you but rather to act as a guide and you may be required to get involved in other and reasonable ad hoc projects.