Food and Beverage Supervisor

Hourly Wage: $28.00 to $32. 00 per hourEmployment Status: Full-time (30+ hours per week)Employment Type: PermanentPlaces of Work: OtagoTFE hotels is one of New Zealand’s leading hospitality establishments. We trade as A by Adina, Adina Hotels, Vibe Hotels, Quincy, Travelodge Hotels, Rendezvous and Collection by TFE Hotels.We are currently recruiting for Food and Beverage Supervisors to work in Queenstown.PurposeAs the Food and Beverage Supervisor, you free pour exceptional guest service! You demonstrate care and attention to detail in a fast-paced environment, setting the example for the Food and Beverage team, to ensure every guest feels right at home whether they’re dining in our restaurant, ordering room service, or attending a conference or event. You bring every dining experience to life! You lead by example, demonstrating care and attention to detail in a fast-paced environment, to ensure every guest feels right at home whether they’re dining in our restaurant, ordering room service or attending a conference or event.You’re a natural-born leader, taking charge of day-to-day Food and Beverage café operations, to ensure each service period runs smoothly and hotel processes, stock control, and quality standards are executed like fine art.Primary Responsibilities With you on shift, you support all aspects of F&B operations and processes to run smoothlyWith a hands-on approach, you set the example for your team, driving exceptional guest service, quality standards, sequence of service and immaculate grooming and presentationGuests are delighted by you and your team upon entry, being personally greeted and seated promptly and you ensure their needs are met (and exceeded) by you or a team member timely and efficiently, whether it be table service, order taking, table clearing, bar service and prompt and accurate cashieringThe booking management system is organised and maintained for both current and future bookings with guest requests being reviewed and accommodated as requiredWith your eagle eye for detail, the stock management system is managed according to processEach shift, you ensure all venue opening and closing checklist items are completed accordingly and timelyGuest feedback is of utmost importance to you and the outlet’s continual improvement and you encourage team members to gather feedback at every opportunityYou support in the effective handling of guest complaints, always with a smile, escalating to your Manager as neededYou’re somewhat of a technology whiz, managing the Point of Sale system to update items, prices, logins and troubleshoot issuesTeamwork makes the dream work – you support all aspects of Conferences and Events, from day to day management, and communications to ensuring floor members assist when neededYou have exceptional product knowledge and keep abreast of the latest menu updates, trends, food & beverage pairings and more – and you share your knowledge with your team to help guide their service deliveryOn the job training of team members occurs on a daily basis and you’re actively involved in the induction and onboarding of new starters and cross-training / upskilling existing team membersYou drive team engagement, fostering a positive and enjoyable workplace culture within the outlet as well as more broadly within the hotelYou drive and deliver best practice throughout the outlet and challenge the process by consistently exploring new methods to enhance product and service efficiencyKeep consistent and open communication lines in with all relevant departments across the hotelKeep your Manager informed of any problems and unusual mattersCleanliness and tidiness are a priority – you keep the F&B outlet looking immaculateYou adhere to all TFE Food Safety and HACCP standards be it temperature recording, sanitization, ensuring beverages, garnishes are stored correctly and all other food safety practices relevant to the department You ensure all guests preferences and dietary requirements are managed discussing each individual with chef and you are fully across the hotels allergen matrix You are a stellar example of WHS best practice and advocate for maintaining a safe and respectful work environmentThis isn’t an exhaustive list – your Manager may have other reasonable tasks, projects or instructions on occasion. Skills, Experience and RequirementsYou have at least one year of relevant experience in food & beverage and demonstrated leadership potentialDemonstrable expertise in facilitating general food and beverage procedures and processes, and general operational activitiesYou have experience using Point of Sale system and executing sequence of serviceYou possess strong food & beverage, coffee, wine and cocktail knowledgeYou can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs (Hotel based)Immaculately presented – you have exceptional grooming and always wear the appropriate uniform and name badge, with pride! You make sure your team always look the part too.Exceptional communication skills - Multilingual would be viewed as an advantage, with spoken and written English at a proficient level.