OSPRI Support Specialist
This role is open to existing OSPRI employees only.
Kōrero mō te tūranga – About the role:
As an OSPRI Support Specialist, you’ll play a pivotal role in shaping the experience of our customers and supporting the people within our Support Centre. As the senior member of the team, you’ll bring together technical expertise, customer insight, and a genuine commitment to service excellence.
You’ll be the go-to person for complex queries and escalations, helping farmers and industry partners navigate challenging situations with clarity and care. You’ll also be a key contributor to improving how we work — identifying patterns in customer interactions, strengthening our knowledge base, and supporting the development of tools, training, and processes that make life easier for both our customers and our team.
Our Support Centre is a place where everyone’s ideas matter. You’ll have opportunities to get involved in projects, influence how we evolve our service practices, and help build a culture that is positive, collaborative, and high performing.
Kōrero mōu – About you:
We’re looking for someone who brings both heart and expertise - someone who can navigate complexity with calm, who cares deeply about getting things right, and who takes pride in helping others succeed.
Your resilience, adaptability, and attention to detail will help you manage competing priorities while maintaining a high standard of service. You’ll be someone who builds trust easily, communicates with clarity, and enjoys working collaboratively across teams.
In this role, deep expertise matters, but humility and a commitment to continuous growth matter even more. The ideal candidate stays curious, seeks feedback, and embraces the opportunity to evolve. We value people who push themselves to learn, adapt, and elevate themselves every day.
You’ll embody the spirit of Kotahitanga – Stronger Together, contributing to a culture where knowledge is shared, people feel supported, and customer experience is at the centre of everything we do.
In addition, the successful candidate will have:
- Strong presence and visibility, you will be responsive, reliable, and consistently available to support both customers and colleagues when it matters most.
- A knack for spotting opportunities and suggesting improvements.
- Excellent written and verbal communication skills for engaging with a range of stakeholders.
- A collaborative style, working across teams to align customer service, operations, and enablement.
- Experience contributing to training, knowledge management, or service improvement initiatives.
- Strong customer service performance, including managing complex issues and escalations.
- Resilience, adaptability and be calm under pressure.
- High integrity and professionalism, especially when handling sensitive matters.
- A strong brand as a team player who contributes to a positive workplace culture.
- Willingness to mentor and share knowledge to strengthen the team.
- A willingness to roll up your sleeves and get stuck in to support the team when needed.
- An understanding of New Zealand’s agricultural and farming sectors, or a willingness to learn and stay informed.
Me pēhea te tono - How to apply:
Please click apply and include your cover letter and CV. Applications close at 10 am on Monday,10 August 2026. For more information about this role, please contact People and Culture or David George, Manager, OSPRI Support.
OSPRI supports a workplace of diversity, equity, and inclusion where our people feel welcomed, valued, and supported to do their best work. If you need specific support or accessibility adjustments to enable you to take part in this application process, please don't hesitate to contact us.
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