Senior Account Manager

OliverLondon, CanadaPosted 2h agoonsite

<div class="content-intro">Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. </div>Role:  Senior Account Manager  Location:  London, United Kingdom     <h3>About the role: </h3> <span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">The Senior Account Manager is the engine of the studio. You'll own the client relationship day-to-day, manage every creative touchpoint from brief to delivery, and lead a team of four to produce consistently strong retail and channel marketing work across a broad product portfolio.  This is a role for someone who holds the quality bar high while keeping the team inspired and the client confident. Someone who understands creative and production processes well enough to set accurate timelines, challenge assumptions, and catch a problem before it escalates. <h3>What you will be doing: </h3> <ul> <li><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Client and Account Management  <ul> <li>Serve as the primary day-to-day contact for the client, owning communications across briefing, status updates, reviews, and presentations </li> <li>Build a trusted, proactive client relationship - consultative in approach, solutions-focused when challenges arise, and reliable at every touchpoint </li> <li>Develop deep knowledge of the brands we work with, retail environment, product portfolio, and competitive landscape across electronics and appliances categories, and bring that knowledge into every conversation </li> <li>Identify opportunities to improve how we work with the client and add value to the account, surfacing ideas and recommendations to the Account Director or Group Account Director </li> </ul> </li> <li>Studio Delivery  <ul> <li>Write and own all incoming briefs, translating client requirements into clear, actionable creative direction </li> <li>Proof and quality-control all outgoing work - ensuring accuracy, brand consistency, and production standards are met before anything reaches the client </li> <li>Set and track realistic timelines across multiple concurrent projects, applying strong knowledge of creative and production workflows </li> <li>Coordinate with print and merchandise suppliers, managing relationships, specifications, and delivery schedules </li> </ul> </li> <li>People and Resource Management  <ul> <li>Help manage, develop and grow the team  </li> <li>Allocate resource across the workload thoughtfully, balancing team capacity with project priority </li> <li>Provide regular, clear, and constructive feedback that helps team members grow and produce their best work </li> <li>Build a collaborative studio environment where people feel supported, trusted, and accountable </li> </ul> </li> <li>Budget and Project Finance  <ul> <li>Manage out-of-scope project-level budgets, including cost estimation, purchase orders, invoicing, and reconciliation </li> <li>Source and coordinate freelancers and production partners when needed, negotiating rates and managing delivery </li> <li>Flag budget risks and variances early, escalating to the Account Director or Group Account Director where required </li> </ul> </li> </ul> <h3>What you need to be great in this role: </h3> <ul> <li><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{"ObjectId":"ac0262f4-8a9e-5820-b908-2d943c5f7113|1","ClassId":1073872969,"Properties":[201342446,"1",201342447,"5",201342448,"1",201342449,"1",469777841,"Calibri",469777842,"",469777843,"Calibri",469777844,"Calibri",201341986,"1",469769226,"Calibri",268442635,"24",469775450,"normaltextrun",201340122,"1",134233614,"true",469778129,"normaltextrun",335572020,"1",469778324,"Default Paragraph Font"]}">Substantial account management experience in an agency or in-house studio, with a track record of leading client relationships independently and with confidence </li> <li>Proven experience managing and developing a small creative team - you know how to brief clearly, give feedback well, and bring out strong work in others </li> <li>A solid retail or channel marketing background, with hands-on experience across print, digital, social, and web channels </li> <li>Excellent briefing and proofing skills - you can distil a complex client requirement into a precise creative brief, and review output with a sharp, uncompromising eye for detail </li> <li>Confident client communicator and presenter - equally at ease in a client meeting and in written correspondence </li> <li>Strong project management skills: experienced running multiple concurrent projects without losing grip on the detail </li> <li>Working knowledge of print and merchandise production processes and supplier management </li> <li>Comfortable with project-level budgets, purchase orders, and the financial admin that comes with running a busy account </li> <li>Professional proficiency in a European language is a strong advantage:  we operate across European markets, and language skills genuinely add value on this account </li> <li>Advanced proficiency with Gen AI tools to improve account management workflows - from briefing, communications, and status reporting to research and documentation </li> <li>Experience designing or refining AI-assisted workflows for yourself and, where relevant, your team </li> <li>Ability to evaluate AI-generated outputs critically, applying judgment to ensure accuracy, brand alignment, and quality </li> <li>An agentic approach to problem-solving: you break complex, multi-step challenges into manageable components, identify the most efficient path forward, and adapt when circumstances change </li> <li>Confidence guiding team members in responsible and effective AI use</li> </ul> Req ID: 17971 #lLI-CK1 #LI-Hybrid #LI-midsenior<div class="content-conclusion">Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations      OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.</div>

Find more English Speaking Jobs in United Kingdom on Arbeitnow

Skills

Client Services/Account Management

Similar roles

Head of GTM Tools & Technology
Postman·San Francisco, United States
WHO ARE WE? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered…
- Full-time
52m ago
Senior Product Manager, Salesforce Platform (Canada)
Flosum·Canada
The Opportunity Flosum is looking for a visionary Senior Product Manager who lives and breathes the Salesforce ecosystem and wants to shape the future of how the world's largest enterprises build, secure, and scale on Salesforce. This is not a maintenance role. You will own the product roadmap for the only 100% Salesforce-native DevSecOps, Data Protection, and Security platform trusted…
- Remote
- Full-time
- Express Entry — PR day one, no employer
1h ago
Intégrateur.trice WMS/WMS Integrator
LIDD Consultants Inc.·Montréal, Canada
( English to follow) À propos de LIDD LIDD est une firme d’experts-conseils de premier plan en matière de chaîne d’approvisionnement. Nous offrons nos services partout en Amérique du Nord ainsi qu’en Asie. Nous concevons de grands entrepôts et des systèmes logistiques complexes afin d’aider nos clients à faire circuler leurs marchandises plus efficacement. Nos clients sont des manufacturiers, distributeurs…
- Full-time
- Express Entry — PR day one, no employer
1h ago
Product Designer
Bridgit·Canada
DESCRIPTION The construction industry is facing a severe labor shortage. The industry is at an inflection point where they must reimagine talent and modernize their people strategy. Bridgit is the category leader for workforce planning and working with the largest and most sophisticated US general contractors. Although we have continued to gain traction since launching in 2019, there is significant…
- Remote
- Full-time
- Express Entry — PR day one, no employer
1h ago
Automotive Service Technician Apprentice
CSN Collision·Hamilton, Canada
AUTOMOTIVE SERVICE TECHNICIAN APPRENTICE COLLISION REPAIR – MECHANICAL, DIAGNOSTIC & INSPECTION ***ENTRY LEVEL POSITION*** We are looking for Automotive Service Technician Apprentice (310S) to join our collision repair team. This is a unique opportunity for an apprentice who wants to develop their mechanical, EV repair and diagnostic skills in a collision-focused repair environment. Rather than performing routine maintenance and general…
- Part-time
- Express Entry — PR day one, no employer
1h ago
Energy Renewals Expert
Bionic Services Ltd·London, United Kingdom
Role: Energy Renewals Expert Salary: £27,000 + OTE up to £45k Location: London (Liverpool Street) At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.…
- Full-time
1h ago
Fiberglass Repairman (FGR)
New Flyer·Winnipeg, Canada
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com. POSITION SUMMARY As a member of the Paint Shop…
- Full-time
- Express Entry — PR day one, no employer
1h ago
Lead Account Executive(Swedish/Finnish/Danish/Norwegian speaking)
Freshworks·London, United Kingdom
As a Lead Account Executive for Nordics, you will drive growth and consistently exceed revenue goals within a defined territory. You’ll win new (strategic/enterprise) accounts, strengthen relationships with existing customers, and apply your SaaS expertise to engage effectively with both business and technical decision-makers. What you will do: - Engage, Discover & Drive Results: Execute territory strategies to win enterprise…
- Hybrid
- Full-time
2h ago