Banking Consultant - Retail
Is this your next role?
You'll be an excellent communicator who is passionate about providing exceptional service over the phone and online - making sure our customers have the best experience possible.
This job will keep you interested, challenged and on your toes with a range of customer contact channels and working with a range of Heartland products in a supportive team environment that encourages development and training.
You'll provide customers with a radically different customer experience - making sure that they are well informed, feeling happy and valued.
Does this sound like you?
You're a real people person - always keen to help and chat to people. You'll have an engaging, positive and clear phone manner and can strong build relationships quickly with our customers. You're looking to commit for the long haul somewhere you're valued, respected and have the opportunity to take the time with our customers - adding a real human touch!
You're a pro with:
Customer service experience
An interest in the financial services industry
Great customer services skills
A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.
Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto the customer through faster service and better rates.
Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).
Some of our other benefits include:
Some of our perks include employee banking benefits, an excellent insurance package, flexible working options.
Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers. We're a Living Wage Employer, a Hearing Accredited Workplace, and have the Rainbow Tick.
Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.
Keen to learn more?
For an insight into life at Heartland, check out https://www.youtube.com/watch?v=TqGMgKROFxE , our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.
Please note you must be eligible to work in New Zealand.
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